5-7 years of experience in CRM platform development, preferably Microsoft Dynamics 365
Proficient in C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs
Experience with CRM integrations using web services, APIs, and Azure Integration Services
Strong understanding of relational database design and SQL
Familiarity with Agile, Scrum, or hybrid project methodologies
Excellent communication skills for technical and non-technical audiences
Ability to troubleshoot and resolve technical issues effectively
Responsibilities
Translate technical specifications into functional CRM applications
Develop detailed programming specifications and write code
Conduct unit tests and maintain software applications
Troubleshoot and resolve technical problems during software operation
Collaborate with IT professionals throughout the software development lifecycle
Benefits
Opportunities for professional development and training
Collaborative work environment with a focus on teamwork
Access to cutting-edge technology and tools
Flexible work arrangements
Supportive company culture that values innovation
Full Job Description
Job Description Responsibilities:
Required to translate technical systems specifications into working, tested CRM applications.
This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages
General Skills:
Experience in programming and analysis; specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines
CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways Expertise in specific tools for CRM software development
Desirable Skills:
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Requirements
Experience and Skill Set Requirements:
Must Haves:
Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM), including entities, forms,views, dashboards, workflows, and business process flows.
Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs.
Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.
Skill Set Requirements:
Technical Skills:
Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM), including entities, forms,views, dashboards, workflows, and business process flows.
Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs.
Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
Knowledgeof relational database design and development, including SQL, storedprocedures, triggers, views, and performance optimization.
Experienceutilizing source control, branching strategies, and DevOps practices usingtools such as Azure DevOps, Git, or similar platforms.
Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.
Experienceworking within Agile, Scrum, or hybrid project delivery methodologies andparticipating in sprint planning, estimation, and technical reviews.
Experiencesupporting production environments, resolving incidents, troubleshootingdefects, and implementing corrective actions.
Experienceperforming data migration, data quality management, and system upgradesacross CRM platforms and related business applications.
Experiencecreating and maintaining technical documentation, including designspecifications, deployment procedures, support guides, and knowledgetransfer materials.
Experienceworking within government, public sector, or highly regulated environmentswould be considered an asset.
Communication Skills:
Strongverbal communication skills with the ability to explain technicalconcepts, system designs, and solution recommendations to both technicaland non-technical stakeholders.
Demonstratedability to collaborate effectively with business analysts, projectmanagers, architects, QA analysts, operations teams, and business clients.
Strongrequirements elicitation and stakeholder engagement skills, includingfacilitating discussions, workshops, and technical reviews.
Abilityto prepare clear and comprehensive technical documentation, solutiondesigns, status reports, and implementation plans.
Stronganalytical and problem-solving skills, including the ability to identifyrisks, evaluate alternatives, and recommend practical solutions.
Abilityto manage multiple assignments and priorities while communicatingprogress, issues, and dependencies effectively.
Demonstratedcustomer service orientation and professionalism when supporting endusers, clients, and project stakeholders.
