Job Title: Rolex Manager
Reports to: Store Director
Division: Retail
ESSENTIAL JOB RESPONSIBILITIES
• Actively partner with Store Director and HQ merchandising communicating feedback, trends, opportunities and objections, proposing solutions to grow and maximize the watch business.
• Lead and develop a first-in-class team of Client Advisors in the Rolex department.
• Reinforce client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online).
• Daily inventory control and inventory management.
• Act as the in-store point of contact for brand representative.
• Hold accountability for consistency in completing assigned training and app usage, such as the Rolex sizing app.
• Expectation and responsibility to initiate and host regular in-store activations in close collaboration with the Store Director and the local Marketing/Hospitality Manager and/or CRM Manager to enhance the client experience.
• Develop monthly and yearly activation plans to achieve and exceed store and department targets, in close collaboration with the Store Director and the local Marketing/CRM Manager, including creating innovative activation concepts based on trends and opportunities.
• Utilize CRM system to build an on-going relationship, develop business with existing clients and focus on cross-selling, up-selling, client development.
• Clearly communicate, on a daily basis, sales objective and how this relates to weekly and monthly targets.
• Work collaboratively with management and colleagues to achieve and exceed personal, store and department targets.
• Assist and coach the team to acquire, build, develop and maintain active client relationships
• Actively motivate, develop and lead team members, providing just in time feedback on improving skillset and utilizing all available tools to grow the business.
• Handle performance issues with team members, escalating to Store Management and HR for partnership.
• Educate all store team members on the heritage of the brand, product line and stock within the store, inspiring them to promote the Rolex brand.
• Openly communicate and partner with management to propose opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
• Create a positive, knowledgeable, inviting and elevated environment in which all interactions are professional and gracious
• Strive to be client service oriented to ensure a positive shopping experience.
• Closely monitor store security.
• Responsible for opening and closing of the store in alignment with company policies and processes
• Constantly recruit top talent who demonstrate outstanding client service
• Understand local competitors and equip all Client Advisors with this knowledge.
• Execute corporate directives/special projects as required.
QUALIFICATIONS
• 3-5+ years' experience in high-end luxury retail sales and watches
• Must be able to work a flexible schedule throughout the week
• Fluency in a foreign language is a plus
• Proven sales achievement in luxury brands market
• Excellent interpersonal and communication skills
• Ability to lead, motivate and drive sales in a team-driven environment
• Quick and adaptable learner with excellent skills in organization
• Must be proactive and results driven
SALARY RANGE: $110,000 - $120,000 plus bonus
