Shift: PM Shift
Your CharterAs the PM Operations Manager, Service, you will lead the PM shift of our internal Maintenance & Repair Operations organization. You'll own the execution and scaling of repair operations for complex electromechanical robotic systems - from intake and diagnostics through repair, validation, and return-to-service.
This role is critical to ensuring system reliability, operational throughput, and rapid feedback into engineering as 1X scales humanoid robot production and deployment. You'll operate as both a hands-on technical leader and an operational builder, developing the processes, standards, and team needed to support a rapidly growing robotics operation.
Key Outcomes- Build and lead a high-performing PM shift repair and maintenance operation supporting robotic system reliability at scale
- Establish scalable workflows for diagnostics, repair, validation, failure tracking, and return-to-service processes
- Drive measurable improvements in repair turnaround time, repeat failure reduction, and operational throughput
- Partner cross-functionally with Engineering, Manufacturing, and Quality teams to improve product reliability and serviceability
- Develop and mentor a growing team of repair technicians and diagnostic/service engineers across both hourly and salaried functions
Key Competencies- Strong hands-on troubleshooting capability across complex electromechanical systems
- Ability to lead technical teams in fast-paced, high-growth operational environments
- Deep operational instincts with experience building scalable repair or maintenance workflows
- Excellent root cause analysis and structured problem-solving skills
- Comfortable operating both strategically and tactically - from process development to hands-on repair work on the floor
Minimum Requirements- 4-6+ years of experience in electromechanical repair, maintenance, sustaining engineering, or related technical operations environments
- Proven experience leading technical teams in manufacturing, robotics, automotive, aerospace, or other high-reliability industries
- Strong experience troubleshooting and repairing complex hardware systems
- Ability to operate effectively in ambiguous, rapidly evolving startup environments
- Bachelor's degree in a technical discipline preferred, but not required
Preferred Skills- Experience supporting robotics, autonomous systems, EV platforms, or aviation systems
- Background in depot operations or medium-to-high volume repair environments
- Familiarity with reliability engineering concepts, failure analysis, and structured root cause methodologies
- Experience working within traceability-driven or safety-critical operational environments
- Exposure to scaling repair or refurbishment operations from prototype to production volume
What Does a Successful 1X Team Member Look LikeTeam members at 1X who thrive here are builders. They move fast, own their work completely, and treat time like it's the one thing you can't get back - because it is. They say what they mean, finish what they start, and hold themselves to a standard before anyone has to ask. We push each other to be better, and we do it with honesty and respect.
Compensation Range$145,000 - $175,000 + equity
Benefits- Comprehensive medical, dental, and vision coverage
- Generous paid time off, company holidays, and parental leave
- 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
- Commuter benefits (transit and parking)
- Short-term and long-term disability, and life insurance
- Employee Assistance Program (EAP) for mental health, financial, and personal support
- Onsite snacks and catered lunches
