Head of Operations @ Logistics Startup

Shipstr

$100K — $150K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 3-5 years in operations/logistics (especially with Asia) or 3+ years in strategy consulting with logistics focus
  • Knowledge of customs clearance, tariffs, and freight claims
  • Recruiting and hiring experience
  • Passion for logistics and tech solutions to logistics challenges
  • Willingness to travel to Asia, Europe, and South America
  • Results-driven, analytical thinker
  • Self-starter, self-directed nature

Responsibilities

  • Own the operations process from end-to-end
  • Identify inefficiencies and implement quick changes
  • Build agile teams that thrive on logistical challenges
  • Ensure seamless customer experiences through effective processes
  • Engage with every service provider to optimize customer impact
  • Foster a positive company culture within logistics teams
  • Recruit and hire talent to enhance operational capabilities

Benefits

  • Opportunity to work with international logistics challenges
  • Dynamic startup environment with early-stage growth potential
  • Chance to lead innovative and technology-driven logistics solutions
  • Exposure to diverse cultures through travel
  • Engagement with a global network of logistics service providers
Full Job Description
Description:
You should have 3+ years of experience working in logistics and operations. You will have dealt with manufacturing or logistics in China, will understand the challenges involved with international shipping and freight, and will know how to build agile teams who can identify inefficiencies and make changes quickly.

You should be excited by unique logistical challenges, have a demonstrated track record of success building and scaling operations teams, and have a strong opinion on how to create and maintain a positive company culture. Relevant experience in logistics and implementation consulting are also beneficial.

You will own the operations process from end-to-end. You should see how every service provider on our platform can potentially impact our customers. You should know what processes to put in place to ensure a seamless customer experience.

Must Have:
  • Bachelors' Degree or equivalent experience
  • 3 -5 years in operations and logistics (particularly with Asia) or 3+ years within strategy consulting with a big logistics exposure
  • Knowledge of customs clearance, tariffs, freight claims, insurance and federal/state requirements
  • Recruiting and hiring experience
  • Passion for logistics and for technological solutions to logistics challenges
  • Willingness to travel to Asia, Europe, and South America throughout the year
  • Results-driven, analytical thinker
  • Self-starter, self-directed by nature

Great to have:
  • Consulting experience
  • Freight forwarding/3PL experience
  • Managing distributed teams
  • Fluency in Mandarin
  • Operations experience with Chinese logistics providers
  • Early-stage startup experience
  • Contract negotiation

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