We are seeking an experienced
Manager, RMA Manufacturing to lead our RMA operations in
Fremont, CA. This role oversees the full lifecycle of returned products, including warranty, upgrades, diagnostics, verification, repair, and final disposition, while driving
quality, throughput, cost performance, and customer satisfaction.
The ideal candidate brings strong leadership experience within
electronics manufacturing, repair, or MRO environments and the technical expertise to troubleshoot complex electronic assemblies and guide repair activities.
What You Will Do - Lead day-to-day RMA manufacturing operations, personnel, workflow, and repair priorities.
- Plan resources and schedules to meet customer delivery commitments and production targets.
- Manage the complete RMA process from receipt and work-order creation through repair and final disposition.
- Lead failure trend analysis, Root Cause and Corrective Action (RCCA), and continuous improvement initiatives.
- Drive improvements in quality, throughput, cost, productivity, and customer experience.
- Ensure repair operations meet internal quality standards, customer requirements, and safety expectations.
- Manage RMA-related costs, material requirements, and resource constraints.
- Partner cross-functionally with Operations, Supply Chain, Manufacturing Engineering, PMO, and other support teams.
- Coach and develop RMA technicians while maintaining strong performance and operational standards.
- Support customer discussions when needed regarding product condition, repair status, and corrective actions.
What We Are Looking For - Bachelor's degree in Electronics Engineering.
- 6-10 years of experience in electronics assembly production, including 2-3 years in a supervisory or management role.
- Strong knowledge of electronic assemblies, system integration, manufacturing drawings, and mechanical design principles.
- Experience with backplane architecture, high-density connectors, multilayer PCBs, testing methodologies, and failure analysis.
- Experience in aftermarket, MRO and/or repair environments.
- Strong knowledge of RCCA, process improvement, quality systems, and PPAP procedures.
- Experience supporting design changes, ECOs, or redesigns related to field failures or RMA trends.
- Strong leadership, communication, conflict-resolution, analytical, and presentation skills.
- Experience with ERP systems; Microsoft Dynamics 365 preferred.
Salary Range: $125,000-$140,000 annually
If you are a hands-on manufacturing leader who combines
technical electronics expertise with strong people leadership and a continuous-improvement mindset, we would love to hear from you.
Company: Elma This is a management position This is a full time position
