Full Job Description
As an RF Support Engineer based in the San Diego area, you will provide customer-facing technical support for the ME7873NR 5G NR RF Conformance Test System and Anritsu MX800010A 5G RF Measurement Software. You will build trusted customer relationships through regular onsite engagement and coordinate with Anritsu global engineering teams to resolve issues and ensure successful use of Anritsu RF solutions.
Key Responsibilities include:
• Build and maintain trusted customer relationships through regular onsite technical engagement.
• Provide onsite and remote support, including installation, configuration, upgrades, and maintenance.
• Troubleshoot RF test, equipment, software, and integration issues using measurements, logs, and other technical data.
• Support debugging and validation of 4G LTE and 5G NR RF/RRM test cases and software releases.
• Coordinate with Anritsu development and validation teams to reproduce, escalate, and resolve customer issues.
• Provide technical guidance, training, demonstrations, and evaluation support.
• Communicate customer requirements, product issues, and improvement opportunities to Anritsu development and product teams.
• Document technical issues, investigation results, and solutions.
• This position reports to the Onsite Support Manager and has no supervisory responsibilities.
Requirements:
• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Engineering, or a related technical field.
• 3 or more years of experience in RF/wireless testing, test and measurement, validation, applications engineering, or technical customer support.
• Practical knowledge of RF measurements, 4G LTE and/or 5G NR technologies, and 3GPP specifications.
• Experience troubleshooting complex hardware and software test environments.
• Strong customer-facing, technical communication, and problem-solving skills.
• Ability and willingness to work regularly at customer sites in the San Diego area, travel approximately 20% overall, and collaborate with local and global engineering teams.
• Preferred: Experience with 3GPP RF/RRM conformance testing, GCF/PTCRB, Anritsu ME7873NR, Anritsu MX800010A, or comparable equipment.
• Preferred: Experience with RF test-case validation, regression testing, system integration, Python, scripting, or AI-based tools for automation, test-data/log analysis, and troubleshooting.
In order to be successful in this role, the following competencies and behavior skills are required:
• Customer focus and relationship building: Establishes trusted technical relationships and proactively understands customer needs.
• Problem solving and ownership: Investigates issues systematically and takes responsibility through resolution or appropriate escalation.
• Communication and collaboration: Communicates technical information clearly and works effectively with customers and global Anritsu teams.
• Adaptability and self-motivation: Learns new technologies, manages changing priorities, and works effectively with limited supervision.
The annual base salary range for this position is $150,000 - $180,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.