About the job Field Application Engineer (FAE)

Job Requisition

Subinitial LLC

Job title: Field Application Engineer (FAE)

Overview:

We are looking for a technically proficient and customer-centric Field Application Engineer (FAE) to serve as the primary technical link between Subinitial and our key accounts. The ideal candidate is a problem-solver who enjoys the challenge of translating complex customer needs into scalable technical solutions. This role requires a unique blend of deep engineering knowledge and exceptional communication skills, with a willingness to travel frequently (25-75%) to support our clients on-site and ensure the successful deployment of our test systems.

Job Responsibilities and Tasks:

• Serve as the primary technical point of contact for key accounts, managing relationships and ensuring customer satisfaction
• Travel to customer sites (25-75%) to lead installations, perform commissioning, and provide on-site technical support
• Collaborate directly with customers to identify technical needs and design tailored solutions using Subinitial's test architecture
• Act as a bridge between the customer and internal engineering teams, translating field requirements into actionable design specifications
• Troubleshoot and resolve complex system-level issues in real-time within the customer's environment
• Develop and deliver technical training and documentation to help customers maximize the utility of their test racks and software
• Support the sales process by providing technical expertise during demonstrations and scoping calls
• Provide feedback to the product team to drive continuous improvement of the RackCenter tool and other internal offerings
• Document all field activities, including installation reports, issue logs, and customer feedback
• Take ownership of the project lifecycle from initial deployment through final customer acceptance
• Perform other duties as assigned

Skills:

• Strong interpersonal skills and a customer-first mentality
• Strong technical aptitude in electrical engineering and automated test equipment (ATE)
• Exceptional verbal and written communication skills
• Ability to explain complex technical concepts to both engineers and executives
• Advanced problem-solving skills with the ability to think on your feet in high-pressure environments
• Ability to work independently in the field while maintaining coordination with the home office
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Proficiency in Microsoft Office Suite and familiarity with technical documentation tools
• Familiarity with Windows and Linux operating systems
• Willing and eager to learn

Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field
• 3+ years of experience in a customer-facing technical role (FAE, Systems Engineer, etc) preferred

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, lawful permanent resident, protected individual, or other U.S. person per 22 CFR 120.62.

Pay: $95,000 - $160,000 per year

Location: El Cajon, CA (with frequent travel to customer sites)

Hours: Full-time, In-office, Monday through Friday. Core hours of 7:30 AM to 4:30 PM, with travel as required. Ability to work extended hours as needed to accommodate customer schedules and time zones.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with matching
• Paid time off
• Paid holidays
• Employee assistance program
• Flexible spending account

Note: This job description is not intended to be all-inclusive. The candidate may perform other related duties as needed to meet the ongoing needs of the organization. Typical starting pay range for this position depends on skills, experience, and education.