About the job Field Application Engineer (FAE)
Job Requisition
Subinitial LLCJob title: Field Application Engineer (FAE)
Overview:We are looking for a technically proficient and customer-centric Field Application Engineer (FAE) to serve as the primary technical link between Subinitial and our key accounts. The ideal candidate is a problem-solver who enjoys the challenge of translating complex customer needs into scalable technical solutions. This role requires a unique blend of deep engineering knowledge and exceptional communication skills, with a willingness to travel frequently (25-75%) to support our clients on-site and ensure the successful deployment of our test systems.
Job Responsibilities and Tasks:- Serve as the primary technical point of contact for key accounts, managing relationships and ensuring customer satisfaction
- Travel to customer sites (25-75%) to lead installations, perform commissioning, and provide on-site technical support
- Collaborate directly with customers to identify technical needs and design tailored solutions using Subinitial's test architecture
- Act as a bridge between the customer and internal engineering teams, translating field requirements into actionable design specifications
- Troubleshoot and resolve complex system-level issues in real-time within the customer's environment
- Develop and deliver technical training and documentation to help customers maximize the utility of their test racks and software
- Support the sales process by providing technical expertise during demonstrations and scoping calls
- Provide feedback to the product team to drive continuous improvement of the RackCenter tool and other internal offerings
- Document all field activities, including installation reports, issue logs, and customer feedback
- Take ownership of the project lifecycle from initial deployment through final customer acceptance
- Perform other duties as assigned
Skills:- Strong interpersonal skills and a customer-first mentality
- Strong technical aptitude in electrical engineering and automated test equipment (ATE)
- Exceptional verbal and written communication skills
- Ability to explain complex technical concepts to both engineers and executives
- Advanced problem-solving skills with the ability to think on your feet in high-pressure environments
- Ability to work independently in the field while maintaining coordination with the home office
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Proficiency in Microsoft Office Suite and familiarity with technical documentation tools
- Familiarity with Windows and Linux operating systems
- Willing and eager to learn
Qualifications:- Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field
- 3+ years of experience in a customer-facing technical role (FAE, Systems Engineer, etc) preferred
Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, lawful permanent resident, protected individual, or other U.S. person per 22 CFR § 120.62.Pay: $95,000 - $160,000 per year
Location: El Cajon, CA (with frequent travel to customer sites)
Hours: Full-time, In-office, Monday through Friday. Core hours of 7:30 AM to 4:30 PM, with travel as required. Ability to work extended hours as needed to accommodate customer schedules and time zones.
Benefits:- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Paid time off
- Paid holidays
- Employee assistance program
- Flexible spending account
Note: This job description is not intended to be all-inclusive. The candidate may perform other related duties as needed to meet the ongoing needs of the organization. Typical starting pay range for this position depends on skills, experience, and education.
