Your Mission: As Revenue Operations Manager you will own the operational backbone that keeps our Sales, Customer Success, and Partnerships teams forecasting accurately, moving fast, and working out of clean systems. Reporting to the Senior Manager, Revenue Operations, you will partner across Sales, CS, Partnerships, Finance, and Legal to drive forecast accuracy, sales ops analysis, and cross-functional projects to completion.
This role is built for someone who takes ownership of recurring cadences without being asked twice, drives tickets and initiatives to resolution rather than letting them stall, and balances hands-on systems configuration with higher-leverage analysis and process improvement. You'll be the person GTM leadership trusts to keep the forecast honest, the CRM clean, and cross-functional projects actually shipping.
What You'll Do: - Own the recurring sales and renewals forecast cadence end-to-end - scheduling, data accuracy across HubSpot, Gong Forecast/Engage, Tableau, and Control Center, publishing recaps and action items, and following up with owners until items close.
- Partner with Finance and CS leadership to reconcile renewal base, ARR, and attainment calculations.
- Analyze pipeline, routing, and attribution data to recommend and implement improvements (lead routing logic, ICP scoring, segmentation, meeting-source attribution), proactively flagging data quality issues and process gaps along the way.
- Support quota setting, attainment tracking, and territory/account assignment logic.
- Drive cross-functional initiatives - tooling rollouts, process changes, GTM system integrations - to completion with clear owners and deadlines, tracked visibly in Jira with blockers escalated early.
- Administer and own the sales tech stack (HubSpot, Gong, Chili Piper, Apollo, Lusha, LinkedIn Sales Navigator) - troubleshooting deal creation, routing, and data sync issues, plus licensing, vendor renewals, and budget consolidation.
- Support quoting, contract term negotiation, and vendor/partner agreement review with Legal and Deal Desk, and support Strategic and Platform Partnerships with attribution tracking, deal registration, and reporting.
- Own or directly support QBR/MBR prep for Sales and CS leadership, and support variable compensation calculations in partnership with RevOps Comp.
Who We're Looking For: - 3+ years in Revenue Operations, Sales Operations, or GTM Systems, ideally supporting both Sales and Customer Success.
- Hands-on experience administering HubSpot and sales engagement/forecasting tools (Gong, Salesloft, Outreach, or similar), including owning a forecasting or pipeline reporting cadence end-to-end.
- Strong project management skills - a track record of driving cross-functional work to completion, comfortable escalating blockers, with experience in Jira or a comparable ticketing system and a habit of proactive status updates.
- Excellent written and verbal communication - comfortable working directly with Sales, CS, Finance, Legal, and Partnerships stakeholders, and able to run and summarize cross-functional meetings.
- Familiarity with variable compensation or deal desk processes; experience supporting a Partnerships or Channel function.
At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us: - Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
Perks:- Competitive compensation
- Hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: CAD$116,000 - $133,000
We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
