About the Team
Global Revenue Operations, AI & Function Operations drives operations for the functions that grow and protect Workday's revenue, including Customer Success, Solution Consulting, Value Management, Enterprise Architecture, and Office of the CFO account executives. Our mission is to help these functions and the business scale, give our 1,000+ workmates what they need to succeed, and remove friction so we serve customers better. We're also leading Workday's AI operations, accelerating customer adoption of our AI agents and building the operating model behind an AI-forward, consumption-based business.
About the Role
As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE "state of the business" view, align global practices with Geo field teams, and drive operational efficiency at scale.
This role serves as the operational right-hand to the SVP, Customer Success & Solutions COE. It reports directly to the Senior Director of Revenue Operations, AI & Function Operations.
High-Impact Responsibilities
- Unify Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the representative COE pillars for CS, VM, and SC/EA.
- Strategic Rigor & Prioritization: Own the cross-COE priority roadmap, ensuring the COE pillars are tackling the most mission critical business challenges efficiently.
- Rules of Engagement: Co-author ownership, handoffs, and escalation boundaries across COE and field functions, ensuring frictionless support of our stakeholders.
- Planning Methodology & Advisory: Coordinate with analytics workmates to deliver globally utilized planning models, act as the liaison to the SVP, COE in the planning delivery and rollup of COE pillars.
- Global Performance Design & Reporting: ensure all functional pillars have established metrics, analytics assets, reporting cadence that accounts for both regional and global performance.
- Project Ownership: Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of SVP, COE priorities.
- Strategic Narrative Support: partner closely with CoE leaders in building a cohesive narrative across all pillars, backed by data / analysis / external & internal perspectives - including meeting content, whitepapers, and board level presentations.
About You
Basic Qualifications:
- Strategic Execution: 8+ years SaaS experience scaling strategy (Design 12 Pilot 12 Scale) across customer-facing functions.
Other Qualifications:
- Cross-Functional Operations: Deep expertise spanning both presales and post-sales operational domains.
- Planning and Analysis: Proven track record in consumption/usage models and planning methodology.
- Stakeholder Leadership: Skilled at leading across matrixed structures (functional vs. Geo), negotiating RoEs, and driving executive change management.
- Management: Experience coordinating another person's workload: helping prioritize, coaching and developing, and driving successful outcomes.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate19s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday19s comprehensive benefits, please .
Primary Location: USA.IL.ChicagoPrimary Location Base Pay Range: $184,800 USD - $277,200 USD
Additional US Location(s) Base Pay Range: $167,200 USD - $297,000 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $176,000 - $264,000 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
12/14/2026
Our Approach to Flexible Work
With Flex Work, we19re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you19ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote 2home office2 roles also have the opportunity to come together in our offices for important moments that matter.
