Summary of PositionThe Regional Director is the key liaison between Goodwill's strategy, mission, and vision and their assigned region. They ensure operational excellence, achieve budget and sales goals, and recruit, hire, train, and retain strong teams. Regional Directors are expected to ensure that company policies and procedures are understood at all their assigned stores. The goal of the Regional Director is to motivate and direct the activities of the General Managers who run the (8-12) stores they are responsible for. They are accountable for all phases of assigned retail operations. They are responsible for protecting the brand and ensuring that organizational culture and values are extended to retail stores and throughout their area of influence and responsibility.
Role and Responsibilities- Develop and implement strategies, action plans, staffing, and procedures to optimize processing of donations and maximize sales.
- Responsible for delivering key performance indicators at assigned stores: customer service, production, controllable contributions, store sales, ecommerce sales and retention.
- Coaches and develops store leaders through effective mentoring.
- Drives employee morale through rewards and recognition.
- Inspire the team and hold accountable for store operations, scheduling, store visual presentation and inventory levels to meet retail sales goals.
- Ensures a safe, accident-free environment for all customers and employees and maintains compliance with established procedures and protocols.
- Develops and maintains a safety culture through awareness and observation, trains and educates employees on safety requirements, and reports all potential hazards and accidents.
- Develop a talent bench within their respective district.
- Develop effective working partnerships with all support partners including but not limited to Human Resources, Loss Prevention and Finance.
- Analyzes reports, conducts site visits, reviews customer/donor input to develop sales plans that maximize stores performance.
- Collaborates with senior leaders in strategic planning to develop annual budgets.
- Monitors all expenses to ensure adherence to the allocated budget.
- Ensure proper merchandising and organization by adhering to all merchandising standards.
- Assists in creating standard operating procedures that govern the retail/donation environment and effectively delegates and follows up on implementation of those procedures.
- Ensure production disciplines are in place and productivity expectations are met to maximize revenue by optimizing productivity.
- Collaborate with senior leaders to establish standards for organization and visual appearance, design store layout, maintain inventory, fixtures, and displays. Maximizes the number of products on the floor to achieve budget expectations.
- Serves as the main point of contact for customer service issues in the region. Responds promptly and effectively to all customer inquiries.
- Establishes a network and develops relationships in surrounding communities and participates in events to increase awareness and drive donations.
- Other duties as assigned.
Supervisory Responsibility This position has supervisory responsibilities over all retail members in assigned region
Required Skills & Qualifications - Bachelor's Degree preferred.
- At least five years' multi-unit retail management experience with full profit and loss responsibility.
- Self-starter who is highly engaged, organized, goal focused and strategic in planning their daily, weekly, monthly and annual priorities.
- Understanding both front and back of house operations.
- Excellent communication skills.
- Valid driver's license, good driving record, liability insurance, vehicle in good working condition to travel on work related business.
- Expected to physically visit stores 3-5 days a week including on holidays, nights, and weekends.
- Intermediate proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.).
- Demonstrated success in developing successful top performers, store leaders and teams.
- Excellent customer service and employee relations skills.
- Ability to work with staff at all levels.
- Ability to adapt to change and assume added responsibilities.
- At least two years of experience developing and managing budgets.
Physical Requirements - Prolonged periods of sitting at a desk and working on a computer.
- While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
- The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Ability to use hands and fingers to operate a telephone and keyboard.
- Must be able to lift and carry up to 15 pounds on a regular basis with or without reasonable accommodation.
