Salary: $80000 - $87000
Job SummaryAre you a hospitality professional who thrives in a fast-paced environment and enjoys leading high-performing teams? We are seeking a
Retail Dining Director to oversee daily retail dining operations, deliver exceptional customer service, and drive operational excellence.
In this role, you will lead and develop a team, manage financial performance, and ensure the highest standards of food quality, safety, and service. Working closely with the Director of Dining Services, you'll play a key role in creating a welcoming dining experience for guests, patients, families, and staff. If you're passionate about hospitality, leadership, and delivering outstanding service, we'd love to hear from you!
What You'll Do- Oversee daily retail dining and cafeteria operations, ensuring exceptional food quality, service, and guest satisfaction.
- Recruit, train, coach, and develop hourly associates to build a high-performing team.
- Manage staff scheduling, payroll, cash handling, and daily operational procedures.
- Ensure compliance with food safety, sanitation, portion control, and company operating standards.
- Monitor food costs, labor, inventory, and operating expenses while supporting budget and financial goals.
- Plan and execute special events, promotions, and retail marketing initiatives to enhance the guest experience.
- Train associates in customer service, cashier procedures, food presentation, and safety standards.
- Maintain accurate financial and operational records, ensuring timely completion of required reports.
- Build strong relationships with guests, patients, families, associates, and operational leadership.
- Identify opportunities to improve operational efficiency, retail sales, and overall customer satisfaction.
- Foster a positive, collaborative work environment focused on teamwork, accountability, and hospitality.
What We're Looking For- Bachelor's degree in Food Service Management, Hospitality, Business, or a related field preferred; associate's degree with relevant experience also considered.
- One to three years of retail food service or hospitality management experience preferred.
- Experience in healthcare dining, corporate dining, restaurants, cafeterias, or other high-volume food service environments.
- Strong knowledge of retail food service operations, cash handling, purchasing, and inventory management.
- Experience with budgeting, financial reporting, food costs, labor management, and P&L accountability preferred.
- Knowledge of food safety, sanitation, culinary trends, and merchandising.
- Experience with retail marketing, promotions, and sales initiatives is a plus.
- Strong leadership, coaching, communication, and organizational skills.
- Ability to communicate effectively with associates, customers, patients, and management.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computer applications.
Why Join Us?- Opportunity to lead a dynamic retail dining operation and make a meaningful impact.
- Collaborative and supportive team environment.
- Career growth and professional development opportunities.
- Competitive compensation and comprehensive benefits.
- Be part of an organization committed to exceptional hospitality, quality food, and outstanding customer service.
Apply to Flik today!Flik is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Flik Hospitality are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: Flik Hospitality Group
Kristan McIntosh
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