Position Title: MANAGER, ABSENCES AND ACCOMMODATIONS (HYBRID - CHARLOTTE, NC)Pay Grade: 16 Reports To:Salary: Other Forms of Compensation: Job SummaryPosition SummaryThe Manager, Absences & Accommodations leads a team supporting employees and managers through leave, disability, and workplace accommodation processes. Reporting to the Director, Absences & Accommodations, this role ensures consistent case execution, compliance, high-quality service, and a positive employee experience across FMLA, ADA, STD, LTD, state and local leave programs, and accommodation requests.
Essential Duties & Responsibilities- Lead and develop a team of leave and accommodation advisors through coaching, feedback, and performance management.
- Oversee daily case operations, including assignments, workload balancing, service levels, documentation quality, and timely follow-up.
- Ensure consistent application of policies, procedures, quality standards, and escalation protocols.
- Review complex or high-risk cases and partner with Legal, Employee Relations, HR, and leadership as needed.
- Conduct audits, calibrations, and coaching to improve accuracy, compliance, and the employee experience.
- Drive process, workflow, communication, and system improvements.
- Support effective use of leave management systems, HRIS platforms, reporting tools, and automation.
- Partner with HR, Legal, Payroll, Benefits, vendors, and business leaders to resolve issues and maintain consistent practices.
- Ensure clear, timely, and compliant employee and manager communications.
- Support onboarding, training, and ongoing development of advisors and stakeholders.
- Monitor legislative and regulatory changes and translate updates into processes, training, and operations.
Education & Experience- Bachelor's degree in Human Resources, Business Administration, or a related field required.
- 5+ years of experience in leave administration, disability management, accommodations, benefits, or related HR functions.
- 2+ years of leadership experience, including coaching, performance management, and workload oversight.
- Strong knowledge of FMLA, ADA, STD, LTD, and state and local leave laws.
- Experience managing case-based operations, quality assurance, compliance-focused workflows, and escalations.
- Experience with leave management systems, HRIS platforms, AI tools, reporting, audits, vendor management, and process improvement.
Knowledge, Skills & Abilities- Strong knowledge of leave, disability, and accommodation laws and practices.
- Proven ability to lead teams, drive accountability, and build capability.
- Sound judgment in complex situations, balancing compliance, employee support, and business needs.
- Strong communication, coaching, relationship management, and problem-solving skills.
- Ability to interpret policies and legal requirements and apply them consistently.
- Experience using data and reporting to identify trends and improve outcomes.
- Ability to collaborate effectively across HR, Legal, Employee Relations, Payroll, Benefits, vendors, and business leaders.
- Adaptability and experience leading teams through change.
- Proficiency with Microsoft Office, HRIS platforms, leave management systems, reporting tools, AI, and related technology.
Apply to Compass Group today!Click here to Learn More about the Compass StoryApplications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1582232
Compass Corporate
Alexis Ditaway
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