Job Description: We are seeking a Retail BPO Business Development Director with strong experience in retail domain functions and BPO sales. The ideal candidate will have 15-20 years of experience in Retail Business functions such as Merchandising, Digital, Supply Chain, or Store Operations, along with a proven track record in Retail BPO sales and client relationship management. Candidates with prior VP/Director-level experience at leading retailers who later transitioned into consulting or BPO sales organizations are highly preferred.
Key responsibilities: - Drive business development and sales growth for Retail BPO services across the US market
- Build and maintain relationships with retail industry decision-makers and stakeholders
- Identify new business opportunities within Retail, Merchandising, Digital Commerce, and Supply Chain domains
- Develop strategic sales plans and lead end-to-end sales cycles
- Collaborate with delivery, consulting, and leadership teams to position BPO solutions
- Leverage existing retail industry network to generate leads and client engagements
- Support proposal development, solution presentations, and contract negotiations
- Stay updated on retail industry trends, digital transformation, and BPO market dynamics
Professional Skills: - 15-20 years of experience in Retail and BPO/Consulting industry
- Strong Retail domain expertise in Merchandising, Digital, Supply Chain, or Store Operations
- Proven experience in Retail BPO sales and business development
- Existing network of retail industry contacts across the US market
- Experience working with Tier-1 consulting or BPO organizations
- Strong leadership, communication, and stakeholder management skills
- Experience handling enterprise retail accounts and strategic partnerships
