Reports to: Regional Vice PresidentJob SummaryAs aResident Regional Director of Operations (RDO) you will lead, manage, and inspire a team of food and nutrition leaders at a large hospital campus. As part of the regional leadership team, you will provide planning, direction, and guidance to the accounts, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.
Key Responsibilities: - Leads, manages, and inspires a diverse team of Systems Directors, Sr. Directors, Directors, and their teams, to provide top-notch service
- Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
- Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
- Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
- Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
- Serves as representative/brand ambassador to senior clients and acts as escalation point
- Works with regional team members to ensure sales and retention process is smooth for all accounts (presentations, negotiations, etc.)
- Collaborates with key partners to support regional initiatives
- Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
- Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
- Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensures consistent and fair administration of all policies and procedures
- Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
Preferred Qualifications:- Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, or other related support services areas in lieu of degree is required
- Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
- Has a proven track record of growing a business and leading teams, along with strong financial acumen
- Has ability to think quickly, analytically, strategically, and accurately
- Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
- Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
- Proficient in the use of Microsoft Suite
Apply to TouchPoint today!Associates at Touchpoint are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: 1583314
TouchPoint
PASCHA A BELNAVIS
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