Role Summary
Current below
The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.
This is a hands-on leadership role focused on execution, accountability, and team productivity.
Suggested below
The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.
This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.
Essential Functions & Key Responsibilities
1) Regional Business Ownership
Current below
Own regional revenue, margin, and growth plan
Drive territory development and customer acquisition
Ensure pricing discipline and healthy order conversion
Monitor competitor activity and market dynamics
Suggested below
1) Regional Business Ownership
Own regional revenue, margin, and growth objectives.
Drive territory development, customer acquisition, and account expansion.
Enforce pricing discipline and healthy order conversion practices.
Monitor competitor activity, market trends, and customer demand dynamics.
2) Team Leadership & Development
Current below
Lead and manage Sales, Applications, Service, and Admin teams
Set clear targets and performance expectations
Conduct regular performance reviews and coaching
Build a culture of accountability, discipline, and collaboration
Suggested below
2) Team Leadership & Development
Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.
Set clear targets, KPIs, and performance expectations across functions.
Conduct regular performance reviews, coaching, and corrective action where required.
Build a culture of accountability, execution discipline, and cross-functional collaboration.
3) Sales & Funnel Governance
Current below
Review sales funnel, forecasts, and projections weekly
Ensure realistic closure timelines and clean CRM data
Analyze lost orders and drive corrective actions
Support key negotiations and strategic accounts
Suggested below
3) Sales & Funnel Governance
Review sales funnel, forecasts, and projections on a regular cadence.
Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy.
Analyze lost orders and drive corrective actions and process improvements.
Support key negotiations, strategic accounts, and high-impact opportunities.
4) Demo & Tech Centre Excellence
Current below
Ensure demo machines are fully operational and utilized effectively
Drive demo planning, execution, and conversion
Oversee application readiness and technical support quality
Maintain Tech Centre infrastructure and standards
Suggested below
4) Demo & Tech Centre Excellence
Ensure demo machines are fully operational, calibrated, and effectively utilized.
Drive disciplined demo planning, execution, and demo-to-order conversion.
Oversee application readiness, technical quality, and demo preparation standards.
Maintain Tech Centre infrastructure, safety, and operational standards.
5) Service Quality & Customer Satisfaction
Current below
Ensure timely installation, commissioning, and service response
Monitor service KPIs and customer feedback
Coordinate with Central Warehouse & Repair Centre for escalations
Drive root cause analysis and continuous improvement
Suggested below
5) Service Quality & Customer Satisfaction
Ensure timely installation, commissioning, and responsive service support.
Monitor service KPIs, customer feedback, and repeat issue trends.
Coordinate with Central Warehouse, Parts, and Repair Centres for escalations.
Drive root cause analysis and continuous improvement initiatives.
6) Coordination & Reporting
Current below
Coordinate with Country Head on strategy and execution
Submit regular performance reports (sales, service, operations)
Ensure compliance with company processes and policies
Suggested below
6) Coordination & Reporting
Coordinate closely with the Country Head on strategy, execution, and priorities.
Submit regular performance reports covering sales, service, and operations.
Ensure compliance with company processes, policies, and reporting cadence.
Performance Metrics (KPIs)
Current below
Regional revenue and margin achievement
Forecast accuracy
Demo-to-order conversion rate
Service SLA compliance and customer satisfaction
Team productivity and retention
Discipline in reporting and execution cadence
Suggested below
Regional revenue, margin, and growth achievement
Forecast accuracy and pipeline quality
Demo-to-order conversion rate
Service SLA compliance and customer satisfaction
Team productivity, capability development, and retention
Discipline in reporting, cadence, and execution
Requirements
Qualifications & Experience
Current below
Bachelor's degree in Engineering or Business
12-20 years experience in CNC machine tools or capital equipment industry
Proven experience managing cross-functional teams
Strong commercial and technical understanding
Ability to lead by example in a field-oriented environment
Suggested below
Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred.
12-20 years of experience in CNC machine tools or capital equipment industries.
Proven experience leading cross-functional teams across sales, applications, and service.
Strong commercial acumen combined with solid technical understanding.
Ability to lead by example in a field-oriented, execution-driven environment.
Work Environment & Physical Demands
Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery.
Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.
