We are looking for a Research Manager to join the Customer Experience team at Outset! In this role, you will act as a trusted advisor to our customers, able to provide both product and research expertise. You'll guide customers from research question to insight, helping them turn complex feedback into clear, actionable direction. Responsibilities • Own customer relationships end-to-end, acting as a true research partner (not just a point of contact) • Independently scope, design, and run research projects-from concept testing and usability to market exploration-using our AI platform • Turn qualitative and quantitative data into clear, actionable insights customers can actually use • Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence • Create research and product-focused content, documentation, and enablement materials • Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact • Move fast, experiment often, and push projects over the finish line with a strong sense of ownership Qualifications • 5+ years in research, insights, or strategy roles, with strong qualitative research experience • Comfortable owning projects and client relationships independently in a fast-moving environment • Strong at synthesizing messy data into sharp stories, decks, and dashboards • Fluent in both numbers and narratives-and know when to use each • Clear, confident communicator with execs and day-to-day users alike • Curious, scrappy, and biased toward action-you figure things out and get them done