Researcher

We are looking for a Researcher to join the Customer Experience team at Outset! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform. Responsibilities • Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis • Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk • Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform • Review and optimize studies customers build themselves, and advise prospects through their evaluation • Manage project scoping and recruitment operations requests from Sales and customers • Turn qualitative data into clear, actionable findings customers can use • Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise • Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer • Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed • Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals • Collaborate with contractors on projects where they are assigned • Flag platform and process improvements based on patterns across your projects Qualifications • 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience • Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise • Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control) • Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences • A proactive, detail-oriented approach to juggling multiple projects and timelines at once • Curious and coachable • Comfortable with ambiguity in a fast-moving startup environment