Days Onsite: Monday, Tuesday, & 1 other day (Hybrid) - Training will be onsite for 5 days / weekSummary:The Research Associate 2, Operations Sustaining will provide operational and technical support for clinical lab products with focus on NeXT Personal Dx, Personalis' ultrasensitive molecular residual disease assay. The role involves partnering with a cross-functional team to triage and resolve order and sample related issues and support process improvement and scalability opportunities.
Responsibilities:- Participate in clinical laboratory sustaining support activities, including but not limited to tracking clinical sample and pipeline issues, troubleshooting, and documenting root cause and resolution.
- Follow written procedure to update sample status and workflow to unblock stalled samples or address special sample movement requests.
- Collaborate with lab operations, client experience, clinical software, data management, pipeline, and quality teams to address sample processing or pipeline failures and customer requests.
- Partner with cross-functional teams to implement workflow improvements to support product growth.
- Additional responsibilities may include remote weekend lab sustaining support.
Education & Experience:- A Bachelor's degree in a molecular biology or related field with a minimum of 3 years of relevant experience; or a master's degree and 1 or more years of relevant experience.
- Working knowledge in Next Generation Sequencing technology, LIMS, and SFDC. Experience with molecular residual disease assay is a plus.
- Familiarity with operations of high throughput clinical laboratory including sample accessioning, sample processing, pipeline analysis, and report release.
- Highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy.
- Demonstrated quick learner and skilled in analytical thinking, utilizing data to drive decisions.
The hiring range for this position is$84,000 to $105,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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