With minimal direction, manage, train and evaluate sales staff to achieve company goals. Provide leadership and direction to sales teams responsible for acquiring, retaining, and growing client relationships. Drive revenue growth, customer retention, and expansion of products and services while achieving market share and commercial performance objectives. Exercise in-depth knowledge of products, services, industry trends, customer workflows, and market dynamics to support business growth and customer value.
Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and expand customer relationships, increase revenue, improve customer adoption of products and services, and identify new business and cross-sell opportunities.
Partner with product, marketing, operations, implementation, support, and customer success teams to support customer retention, expansion, and long-term business growth.
Cultivate and develop strong business relationships with clients, prospective clients, partners, and industry stakeholders, serving as a strategic partner to support long-term customer success, retention, and growth.
Recruit, develop, coach, and retain high-performing sales professionals and future leaders. Establish performance expectations and provide ongoing feedback, coaching, talent development, and performance management.
Serve as a trusted advisor by providing insights on industry trends, business challenges, emerging technologies, and market opportunities
Maintain current knowledge of products, services, technology solutions, customer workflows, industry trends and competitive market dynamics to ensure accurate information and strategic guidance are provided.
Utilize sales performance data, pipeline analytics, customer insights, adoption metrics, retention trends, and market intelligence to identify risks and opportunities, guide decision-making, and improve business outcomes.
Act as liaison between various departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customer’s needs and analyze market data.
Utilize sales automation and customer relationship management systems to manage pipeline, forecast sales performance, maintain accurate records, prepare reports, and support data-driven business decisions.
Apply value-based, consultative selling by articulating return on investment and measurable business outcomes to customer decision-makers to drive adoption and expansion of products and services.
Negotiate and close renewal and expansion agreements within approved pricing and contracting guidelines, protecting pricing integrity and long-term customer value.
Develop sales forecasts, manage pipeline performance, and identify opportunities and risks to achieving revenue and growth objectives.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s Degree in Business or related field, or equivalent experience
Seven years sales or business development experience leading complex customer relationships, preferably in healthcare, healthcare technology, software, employee benefits, insurance, or related industries.
Three years sales management experience
Excellent written and verbal communication and presentation skills
Demonstrated track record in meeting sales/revenue goals with major account responsibility
In-depth knowledge of products, services, customer workflows, industry dynamics, and applicable healthcare, insurance, technology, or regulatory considerations.
Experience managing recurring-revenue, subscription-based, or long-term customer relationship portfolios, including renewal, retention, and growth responsibilities.
Proficiency with CRM, sales analytics, and forecasting tools.
Ability to travel up to 50% of the time
Clean DMV record
Ability to achieve and maintain any applicable licensing or certification requirements for any state(s) within assigned sales territory.
Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Preferred Skills:
ISAE Experience
Optical Experience
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $94,248.00 - $128,469.00
