Thermo Fisher Scientific

Regional Service Manager - Eastern Canada

Thermo Fisher Scientific$95K — $115K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Advanced Degree plus 6 years experience, or Bachelor's Degree plus 8 years in technical service for analytical instruments
  • 5-7 years proven experience in people management of field service teams
  • Strong understanding of complex analytical instrumentation
  • Proficiency in customer relationship management and problem resolution
  • Project management expertise with strong organizational skills
  • Bilingual in English and French; proficiency in CRM systems and MS Office suite

Responsibilities

  • Manage and develop a field service team to deliver technical support
  • Oversee installation, maintenance, and repair of analytical and scientific instruments
  • Implement solutions to advance scientific service delivery
  • Optimize team performance to meet organizational goals
  • Collaborate with stakeholders to devise strategies that enhance revenue and customer satisfaction
  • Support continuous improvement initiatives while maintaining safety standards

Benefits

  • Adherence to Good Manufacturing Practices (GMP)
  • Work in a standard Monday to Friday schedule
  • Utilize Personal Protective Equipment (PPE) as required
  • Possible growth opportunities within the organization
  • Engagement in meaningful service strategies that impact scientific advancement
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Regional Service Manager



Eastern Canada

At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.

Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.

Education/Experience:
• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
• Preferred Fields of Study: Engineering, Sciences, Business or related field
• Additional certifications in service management or process improvement methodologies beneficial
• 3-5 years proven people management experience leading field service teams

Knowledge, Skills Abilities:
• Strong technical aptitude with ability to understand complex analytical instrumentation
• Demonstrated success growing business and achieving revenue targets
• Excellence in customer relationship management and problem resolution
• Proven experience implementing service strategies and operational improvements
• Demonstrated ability to coach, develop and support field service teams
• Strong project management and organizational skills
• Proficiency with CRM systems, Microsoft Office suite and service management tools
• Strong written and verbal communication skills
• Ability to travel up to 25-50% within assigned territory
• Valid driver's license and clean driving record required
• English and French language proficiency
• Experience with regulated environments (GMP/GLP) preferred

La maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'équipe et les dirigeants d'entreprise dans divers endroits à travers le monde, y compris aux États-Unis.

English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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