Responsibilities
Position Objective:
The Regional Practice Manager is an administrative role and is responsible for providing 5 Star Service while leading and supporting clinic operations. The incumbent will report to the Senior Regional Manager (or similar role) and will be responsible for overseeing the operations and strategic initiatives of multiple healthcare clinics within a designated region. This role involves guiding physicians and care teams in healthcare environments to ensure the highest standards of patient care and operational performance.
Responsibilities:
- Develop and maintain a successful platform of people, processes, and technology to deliver on our culture and purpose
- Recognize opportunities and work collaboratively to design and implement solutions for clinic operations
- Act as project manager for clinic acquisitions, moves, and openings within the region
- Meet regularly with clinic leadership (Providers, Office Managers, and/or Team Leads) to provide up-to-date reporting of metrics and solve challenges
- Guide, coach, and drive the team to meet and exceed our goals
- Coordinate resources and departments to set goals and effectively work through Quality and STARS Program for each office
- Manage and oversee Whiteboard Program in conjunction with Office Managers or Team Leads
- Lead Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
- Recruit, develop, train, and motivate a best-in-class care team
- Engage in proactive outreach to passive candidates, utilizing referrals from existing team members
- Assist in scheduling interviews with clinic teams and serve as a communication conduit for all recruiting processes within assigned clinics
- Create training plans for individual team members based on skill set
- Conduct bi-weekly follow-ups for new team members
- Ensure completion and submission of Clinical Competency checklists for each new team member to Team Resources
- Counsel and coach Office Managers and Team Leads on leadership tactics
- Create and set the tone for a culture of 5-Star Service
- Directly manage Office Managers in the region and teams without Office Managers.
- Provide operational oversight and support to providers (physicians and mid-levels)
- Onboard new team members with orientation to VIPcare culture and monitor/design training programs as necessary
- Collaborate effectively with other operational team leaders and physicians.
- Provide extraordinary customer service to all team members and other departments through regularly scheduled meetings
- Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
- Know our business, our industry, and our care model to meaningfully contribute to shaping the future of healthcare
- Identify areas of strategic growth within the region for new office expansion
- Assist with Physician Recruitment to regional clinics
- Steer clinic growth in conjunction with the Marketing Team
Position Requirements/ Skills:
- At least 5 years of experience within a healthcare or clinical management setting
- Direct management of teams and communication with physicians
- Experience building and cultivating clinic teams
- Ability to work independently with minimal supervision
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
Physical Requirements:
- Ability to sit for extended periods of time
- Ability to bend, stoop, kneel, squat, twist, reach and pull
- Ability to operate a motor vehicle
Key Attributes/ Skills:
- Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
- An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
- Demonstrated ability to handle data with confidentiality
- Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
- Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
- Strong interpersonal and presentation skills
- Strong critical thinking and problem-solving skills
- Must be results-oriented with a focus on quality execution and delivery
- Appreciation of cultural diversity and sensitivity toward target patient population
Compensation & Benefits:
We offer a compensation and comprehensive benefits package:
- Competitive base salary with bonus potential upon placement/retention
- Medical, dental, vision, disability and life
- 401k, with employer match
- Paid time off
- Paid holidays
OrganizationVIPCARE
