Position:

Regional Operations Manager

Location:

Austin, TX

About Crawford:

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

Responsibilities

The Regional Operations Manager reports to the Regional Vice President and provides regional-level oversight into all queues, reports, etc. In addition, they will have general responsibility over the following"

• Lead initiatives assigned by the RVP
• Property and building management
• Maintain Asset Management and Tracking in the assigned area
• Support Branch Managers and Warehouse Leaders in training, coaching, and team development
• Coordinate and lead area-wide operational training sessions
• Delegation of Authority
• Serve as the primary liaison between sales and operations across all branches in the assigned area
• Drive consistent execution of warehouse operations, logistics, and inventory management standards
• Lead initiatives to improve efficiency, productivity, and service levels across locations
• Ensure effective order flow and backlog management to meet customer expectations
• Deliver clear, actionable insights to Area Sales Leaders and Regional Vice Presidents.
• Translate complex data into concise, executive-ready summaries.
• Monitor and manage inter-branch transfers and RDC logistics coordination
• Review inventory adjustments, discrepancies, and root cause trends across branches
• Review Job Management/PLS Transactions to ensure project close-out, including financial billings and material disposition
• Review and manage overhead expenses and cost controls across the area
• Analyze operational performance, budgets, and forecasts to drive accountability
• Support resolution of customer and vendor invoice disputes (AP/AR issues)
• Ensure proper handling of returns, credits, and financial accuracy

• Evaluate branch performance using data, reporting tools (Power BI), and KPIs
• Identify operational gaps and implement corrective action plans
• Drive adoption of standard processes and continuous improvement initiatives
• Promote a sales-driven operations mindset focused on customer responsiveness
• Reinforce Crawford's mindset competencies: Adapt, Dare, Learn
• Promote a culture of accountability, collaboration, and execution
• Oversee facility maintenance and operational readiness across locations
• Coordinate building contracts, vendor relationships, and upkeep standards
• Ensure safe, organized, and efficient working environments

Qualifications

• Computer literate.
• Proficiency with Solar/Eclipse ERP software
• Proficiency with Microsoft Power Bi
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint)
• Good writing, analytical and problem-solving skills.
• Ability to communicate effectively.
• Knowledge of principles and practices of organization, planning, records management, and general administration.
• Basic understanding of general HR policies and procedures.
• Ability to follow oral and written instructions.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum five years' clerical or administrative experience in the electrical distribution industry

Environment

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Ready to join the fun? Apply today and become part of the Crawford Crew - where we work hard, laugh often, and always have a spark to share!