Bachelor's degree in Business, Management, or related field preferred
5+ years of management experience in multi-unit retail or service industry
Demonstrated ability to develop team leaders and enhance operational performance
Strong understanding of staffing, budgeting, and compliance
Proficient in Microsoft Office and business management tools
Excellent skills in leadership, communication, and problem-solving
Responsibilities
Coach and develop Store Managers to enhance team performance
Build and maintain a strong pipeline of Assistant Managers for succession
Lead training initiatives for team onboarding and client service standards
Optimize staffing strategies to meet operational demands across locations
Conduct audits to ensure adherence to operational policies and procedures
Monitor client experience and satisfaction through feedback and service quality assessments
Support maintenance and equipment management to uphold brand standards
Benefits
Comprehensive training programs and ongoing professional development
Opportunities for career advancement within the organization
Dynamic and inclusive work environment
Access to wellness programs and employee discounts
Health insurance and retirement plan options available
Full Job Description
Position Title: Regional Manager
Location/Department: Corporate Office
Report To: Sr. Director Operations Success
Job Type: Full-time
FLSA Status: Exempt
Work Location: On-site
Job Overview:
The Regional Manager is responsible for the performance, culture, and operational excellence of a multiunit region (8 locations). This role drives revenue growth, client experience, and team development by coaching Store Managers, building strong bench leadership, and ensuring consistent execution of brand standards across all locations. The Regional Manager acts as the key link between leadership and store-level teams-translating strategy into execution while developing high-performing managers and aestheticians.
Requirements
Key Responsibilities
Leadership & Team Development
Coach and develop Managers to effectively lead, train, and retain high performing aestheticians
Build and maintain a strong Assistant Manager bench to support growth and succession planning
Lead onboarding and training standards, including manager training, orientations, and ongoing development
Oversee and support training initiatives including client experience, Glow Guide execution and service standards
Participate in interviews and hands-on assessments for key hires
Partner with managers on hiring decisions, onboarding plans, and long-term team development
Actively recruit talent through schools, community outreach, and industry networking
Staffing Strategy & Scheduling Optimization
Support managers with call-offs and staffing gaps to ensure seamless daily operations
Optimize staffing across locations by strategically placing aestheticians based on demand
Develop and execute seasonal staffing strategies, including holiday floater plans
Oversee and maintain master shift schedules and regional floater scheduling
Ensure proper store assignment and onboarding experience for all new hires
Operational Excellence & Financial Oversight
Ensure consistent execution of operational standards, policies, and procedures across all locations
Conduct regular audits including timecard reviews, open orders, gift cards, and cancellation tracking
Monitor and manage operational budgets in partnership with Store Managers
Coach managers on compensation structures and performance improvement opportunity
Ensure compliance with payroll processes and operational timelines
Client Experience & Brand Standards
Champion and uphold The Only Facial "WOW Experience" across all locations
Identify and implement improvements to enhance client satisfaction and retention
Ensure all services are delivered using approved products and protocols
Monitor and resolve client concerns, including adverse events, in a timely and professional manner
Conduct routine in store observations to maintain culture, service quality, and brand consistency
Store Performance & Efficiency
Analyze store utilization and partner with marketing to drive appointment volume and fill gaps
Identify opportunities to improve aesthetician productivity and service efficiency
Support managers in problem-solving operational challenges to improve overall store performance
Facilities & Equipment Management
Coordinate and support resolution of maintenance and equipment issues across locations
Assist managers in troubleshooting and resolving day-to-day facility needs
Ensure treatment rooms and equipment are maintained to brand standards
Qualifications
Required
Bachelor's degree in Business, Management, or a related field preferred
Minimum of 5 years of multi-unit retail, wellness, or service industry management experience, including leadership of multiple locations
