Regional Manager, Product Support

Western States CAT • $75K — $95K *

Kalispell, MT 59901In-Person

Manufacturing & Automotive

Less than 5 years of experience

2 months ago

Job Overview by Ladders

Qualifications

High school diploma or GED required; Bachelor's degree in Business or related field preferred.
3-5 years of heavy equipment service experience or similar tasks required; Caterpillar experience preferred.
Minimum of three years of supervisory or management experience required.
Valid driver's license with an acceptable driving record.
Strong verbal and written communication skills. Proficient in Microsoft or comparable systems.

Responsibilities

Oversee and direct growth of the Parts and Service departments in the assigned region.
Collaborate with GM and VP to ensure alignment with corporate strategies and digital processes.
Develop and manage annual budgets for all locations, ensuring alignment with corporate guidelines.
Communicate objectives clearly and ensure all targets are achieved within the region.
Analyze financial statements and implement necessary operational changes.
Create consistent processes across all locations to enhance customer experience.
Develop marketing plans aimed at increasing profitable parts and service growth opportunities.

Benefits

Opportunity to drive strategic initiatives aligning with corporate goals.
Collaborative work environment with senior management and key partners.
Chance to directly impact client satisfaction and company profitability.
Professional growth opportunities through performance management and mentorship.
Access to industry-leading training and development resources.

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Full Job Description

WHAT YOU'LL DO

This position is responsible for overseeing the Western States' Parts and Service Departments for an assigned region of Western States Equipment and the locations within that region. This role will direct, educate, and oversee the growth and development of the Parts and Service employees within their assigned region, in alignment with strategic objectives. Our overall mission is to Solve our Customers Toughest Challenges--the Regional Manager will be responsible for the development and implementation of tactics, initiatives, strategic plans, and company core values to support Product Support (Parts/Sales) growth and profitability within the assigned region, which will result in high client satisfaction from solving their toughest challenges.

ESSENTIAL FUNCTIONS:

Strategy and Execution:

Works closely with Caterpillar, in conjunction with GM, to develop and implement initiatives designed to grow our parts and labor share in the construction Industries segment of business.

Works closely with GM/VP to ensure Product Support is evolving as necessary to engage, utilize and execute on all digital tools and processes.

Develops, influences and is responsible for annual budgets of all locations for parts and service departments. Updates and revises budget yearly in accordance with company guidelines. Oversees and manages expenses in conjunction with store management.

Oversees assigned Parts and Service region. Effectively communicates goals, provides resources and direction, and ensures all targets and metrics are met successfully. Leads region to meet or exceed all budgeted and dealer excellence objectives in alignment with corporate strategy.

Collaborates and works directly with Product Support Sales Manager and Regional Product Support Sales Managers to ensure effective engagement, interaction and necessary communication between Product Support Sales Reps and Product Support operations to achieve Gold Standard client experience and successful results for the organization.

Analyzes and monitors financial statements and initiates changes as necessary. Ensure proper and consistent accounting exists throughout assigned region.

Evaluates customers' expectations and demands and analyzes Western's ability to meet those expectations and demands. Works with Parts and Service personnel to ensure customers receive a unified product support solution.

Creates consistent processes that can be easily replicated at all locations within region ensuring a consistent customer experience.

Develops and implements marketing plans to ensure profitable parts and service growth opportunity.

Evaluates Western's position as it compares to competitors. Works to keep competition from taking customers. Anticipates customer needs and offers services as needed to keep customers from going to competition.

Promotes and manages all customer care standards.

Works within and promotes corporate vision, mission, and values of the organization.

Performs other duties as assigned.

Performance Management:

Supervises Parts and Service employees-primarily management staff, for each location within assigned Region. Performs annual performance reviews and determines accurate compensation. Administers discipline; authority to hire and terminate employees.

Plans, organizes, directs staffs and manages Parts and Service operations in assigned region.

Directs parts and service operations to meet or exceed all key performance indicators and company goals.

Manages assets to ensure financial return on investment.

Ensures local parts and service management teams work effectively with employees and that they can create a highly engaged workforce. Coaches and mentors on employee issues as needed.

Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

Ability to develop and maintain product knowledge of Caterpillar and Western States products

Ability to develop and maintain effective working relationships with others

Ability to quickly identify problems, approach work from a solution-based focus and develop creative solutions to complex issues.

Strong oral and written communication skills.

Proficient in the use of Microsoft or other comparable systems required.

Ability to travel overnight.

Consistent attendance.

EDUCATION AND EXPERIENCE:

Proof of high school diploma or General Education Degree (GED). Bachelor's degree in Business or related field preferred.

3-5 years applicable heavy equipment service experience or comparable experience performing related tasks required. Caterpillar experience preferred.

Three years of supervisory/management experience required.

Proof of driver's license and acceptable driving record.

Must be able to communicate (speak, read, comprehend, write in English.)

PHYSICAL CHARACTERISTICS:

Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.

Ability to lift up to 30 lbs. in accordance with Western States' Lifting Policy to include amount and approach.

Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

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About Western States CAT

Western States CAT is a leading provider of construction equipment and services in the Pacific Northwest. The company was founded in 1954 and is headquartered in Meridian, Idaho. Western States CAT offers a wide range of equipment, including backhoes, excavators, bulldozers, and skid steers, as well as power systems, generators, and other related products. Western States CAT serves a variety of industries, including construction, mining, agriculture, and forestry. The company has a strong commitment to customer service and has been recognized for its excellence in this area. Western States CAT is a subsidiary of Finning International, a global provider of equipment and services for the mining, construction, and power systems industries.

Learn more about Western States CAT

Size

1,000 employees

Industry

Manufacturing & Automotive

* Ladders Estimates

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