Western States CAT

Mine Site Support Manager, Product Support

Western States CAT • $80K — $95K *
Pocatello, ID 83201In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in heavy equipment service or product support, preferably in mining operations.
  • Strong knowledge of Caterpillar mining equipment and safe operational practices.
  • Ability to manage multiple priorities in a high-pressure environment.
  • Effective communication and leadership skills with a focus on building relationships.
  • Familiarity with service systems, warranty procedures, and condition monitoring tools.
  • Technical degree or trade certification preferred; MSHA certification required or ability to obtain.

Responsibilities

  • Act as the primary on-site contact for mining operations and Western States Equipment.
  • Lead coordination of maintenance and product support activities for mining equipment.
  • Ensure safety compliance for all personnel on site, collaborating with site leaders.
  • Monitor machine health and assist with telematics and condition monitoring.
  • Coordinate efforts between technicians, service supervisors, and technical support teams.
  • Communicate repair status, risks, and needs to customers and dealer leadership.
  • Participate in meetings and operational reviews to enhance service efficiency.

Benefits

  • Opportunities for professional development and upskilling.
  • Supportive team environment with a focus on safety and efficiency.
  • Engagement in cutting-edge mining technology and solutions.
  • Potential for leadership development in field operations or product support.
Full Job Description
ESSENTIAL FUNCTIONS:

  • Serve as the primary on-site contact between Western States Equipment and mine operations.
  • Lead daily coordination of maintenance, repair, troubleshooting, and product support activities for mining equipment.
  • Support the management of safety for all Western States Equipment personnel on site, including residents, visitors, technicians, and support teams, by partnering with WSECO and mine site leaders and site personnel to ensure safety expectations, procedures, and accountability are followed the right way every day.
  • Support equipment availability, reliability, cost-per-hour, total cost of ownership, and productivity goals.
  • Helps coordinate field technicians with the field service supervisors, parts support, technical communicators, and other dealership resources.
  • Partners with maintenance and operations teams to prioritize repairs, planned maintenance, backlog work, and equipment downtime events.
  • Monitor machine health, telematics/connectivity, condition monitoring alerts, inspections, and failure trends.
  • Collaborate with the Mining Technology team to support the proper functioning of onboard mining technology systems and leverage operational data to help manage asset availability in alignment with site expectations.
  • Work with the Product Support team to increase on-site technician knowledge and capability, enabling seamless support of all onboard technology solutions.
  • Communicate repair status, risks, delays, parts needs, and recommended actions to customer and dealer leadership.
  • Ensure work is performed safely and in compliance with MSHA, customer site requirements, dealership policies, and applicable regulations.
  • Review work orders, repair estimates, documentation, warranty information, and invoicing accuracy.
  • Identify opportunities to improve machine performance, maintenance practices, parts availability, and service efficiency.
  • Partner with Mining Account Manager to support machine sales and product support opportunities through a unified approach.
  • Collaborate with product support sales representatives, technology specialists, and service teams to ensure successful solution delivery.
  • Support technician productivity, quality of repairs, coaching, performance feedback, and workforce development.
  • Participate in customer meetings, planning sessions, safety meetings, and operational reviews.
  • Escalate technical, commercial, or customer satisfaction issues as needed.
  • Maintain a strong customer relationship by demonstrating ownership, urgency, professionalism, and follow-through.


KNOWLEDGE SKILLS AND ABILITIES:

  • Strong knowledge of Caterpillar mining equipment, heavy equipment maintenance, and dealer product support operations.
  • Understanding of mine site safety requirements, MSHA standards, and remote-site operating conditions.
  • Ability to manage multiple priorities in a high-pressure production environment.
  • Strong communication, leadership, planning, and problem-solving skills.
  • Ability to analyze equipment performance, downtime, repair history, cost trends, and operational data.
  • Working knowledge of service systems, work orders, parts processes, warranty procedures, condition monitoring tools, and Microsoft Office.
  • Understanding of mining technology solutions and offerings to effectively support and collaborate with the Mining Technology team.
  • Ability to build trust with customer leadership, technicians, dealer personnel, and Caterpillar representatives.


EDUCATION AND EXPERIENCE:

  • High school diploma or GED required; technical degree, trade certification, or related college coursework preferred.
  • Five or more years of experience in heavy equipment service, mining equipment maintenance, field operations, or dealer product support, preferred.
  • Prior leadership, supervisory, or site-management experience preferred.
  • Caterpillar equipment experience is strongly preferred.
  • Experience working in mining, quarry, construction, or remote industrial environments preferred.
  • Valid driver's license required.
  • MSHA certification required or ability to obtain.


PHYSICAL CHARACTERISTICS:

  • Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
  • Ability to generate 97 ft./lbs. of force, by pushing and pulling.
  • Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
  • Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8" stair steps.
  • Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
  • Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
  • Exposure to extreme temperatures and environment.
  • Must be able to meet all safety requirements for applicable safety policies.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.

About Western States CAT

Western States CAT is a leading provider of construction equipment and services in the Pacific Northwest. The company was founded in 1954 and is headquartered in Meridian, Idaho. Western States CAT offers a wide range of equipment, including backhoes, excavators, bulldozers, and skid steers, as well as power systems, generators, and other related products. Western States CAT serves a variety of industries, including construction, mining, agriculture, and forestry. The company has a strong commitment to customer service and has been recognized for its excellence in this area. Western States CAT is a subsidiary of Finning International, a global provider of equipment and services for the mining, construction, and power systems industries.
Learn more about Western States CAT
Size
1,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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