POSITION OVERVIEW: The Regional Manager is responsible for many facets of management to include, but not limited to: managing the operations of Tire Discounters retail stores, and the quality of its operations in compliance with the company's policies and procedures. The position is responsible for recruiting, hiring, evaluating, and developing Sales Associates, Service Technicians, General Managers and Service Managers, implementing sales strategies, and keeping an active presence in your assigned region's stores to create a customer-oriented culture.
Reporting to the Zone Vice President, the position collaborates with various departments to ensure consistent delivery of Tire Discounters core values, outstanding customer service and various program offerings.
WHAT YOU WILL BE DOING:- Attract and Retain the best in the business -- network and partner with our talent acquisition team and zone leadership to maintain an active pipeline of potential candidates.
- Utilize the tools available to proactively anticipate staffing changes, new store openings, acquisitions and growth.
- Make sure we have the right talent in the right seat.
- Maintain and onboarding to retirement mentality for all team members.
- Team member development -- ensures that all team members are aware of and taking advantage of all the tools Tire Discounters provides to reach their fullest potential.
- Ensure 100% compliance with our non-negotiables and processes so that all team members are treating each customer and vehicle to provide the outstanding customer experience that has been the foundation of Tire Discounters growth over the last 45 years.
- Develop high performing team members who are ready to promote and build a talent bench for your assigned region and within your zone.
- Provide consistent and fair ongoing performance feedback and resolve team member concerns, at time partnering with your assigned HR Business Partner.
- Ensure smooth and efficient operations -- at Tire Discounters, the details matter. The Regional Manager is responsible for making sure all locations operate in accordance with Tire Discounters' high standards.
- Work with store team members to make sure all policies and processes are followed and recommend improvements.
- Support and effectively deliver Tire Discounters programs relevant to your locations.
- Conduct regular store visits and audits to verify stores are operating at the highest level.
- Communicate across all levels -- the Regional Manager is the nexus between the various support functions and the stores.
- Ensure all communication is properly delivered to the stores and that the team members understand the why behind it.
- Escalate concerns and issues timely to the appropriate team with follow-up to make sure your team is getting the correct support.
- Handle (or delegate when appropriate) all customer concerns within the assigned region. Actively engage in all customer issues on a timely basis to ensure an environment of Customer Satisfaction?
- Expense Control -- as a Regional Manager, you are responsible for the payroll budget within your assigned region.
- Assess talent and the sales environment regularly to ensure we are staying within budget. Work with Zone Vice Presidents and Talent on assign headcount within the region.
- Limit exposure to risk and protect the Company and customers assets, inventory, etc.
WHAT YOU'LL GET IN RETURN:- At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other. Since day one, we've been family-owned and operated, and though we've grown a lot over the years, we've never lost sight of treating everyone as part of the family--We want to see you tHRive!
- We know solid compensation and benefits programs are vitally important to you and your family. Whether it be medical coverage for today or retirement planning for the future, align your needs and goals with the comprehensive total rewards program we offer!
- We provide outstanding opportunities to build your professional skill set. We invest in all team members with a robust training program (classroom and online) including fully paid ASE training and a generous tool discount program for Tire Technicians and Service Technicians. Accelerate the pace of your growth and development of your team members with Tire Discounters.
- As we continue to grow, so will the many career opportunities for our team members. Hustle, hard work, and doing the right thing are recognized and rewarded at Tire Discounters, so you're in the driver's seat when it comes to career advancement. Many of our leaders started out as Tire Technicians in our business... even our CEO!
- Whether in our stores or our home once, there are a variety of roads to success at Tire Discounters. Reach your desired destination by following one of our well-defined career paths or challenge the status quo and chart your own course!
WHAT YOU'LL BRING WITH YOU- Ability to think proactively and anticipate changes and needs for the region you lead.
- Strong sense of ownership and accountability. At Tire Discounters, we have tires in our blood and all will roll up their sleeves at times to help our teams.
- Proven track record of managing expectations and meeting deadlines and deliverables while handling competing priorities and tasks.
- Pattern of success in a heavily matrixed organization, and effectively communicating with cross-functional partners across the organization.
- Ability to sense and respond quickly, solving problems to optimize the performance of your assigned region.
- A customer-centric mindset, understanding and prioritizing the needs and preferences of the target audience; intellectual Curiosity/Inventive to seek new ways to exceed customer expectations and continually self-educates on trends and opportunities to raise the bar on our execution.
- Strong written and verbal communication skills; ability to collaborate well with team member and internal support partners.
- Excellent organizational skills with ability to set timelines and milestones, enrolling management and stakeholders on progress and wins along the way.
- Strong business maturity, professionalism, interpersonal, management leadership, analytical, and relationship building skills.
EDUCATION AND WORK EXPERIENCE:- Associates Degree, or relevant experience
- 5-10 years of management experience within the automotive/tire industry
- Previous experience in multi-unit management and leading leaders of teams required.
- Proven track record of developing high performing teams, and career progression within the industry.
- Strong background in operations.
- Driver's License
