District Manager, Mission Critical Services

Job Summary

Description
EMCOR Services Aircond Corporation

Job Title: District Manager, Mission Critical Services

Department: Operations & Maintenance
Reports to: Division Manager, Mission Critical Services

FLSA Status: Exempt Location: Richmond, VA

Company: EMCOR Services Aircond

Position Summary
The District Manager, Mission Critical Services is responsible for the overall operational performance, customer satisfaction, workforce management, and financial execution of assigned Mission Critical Operations & Maintenance (O&M) accounts and facilities.
This position leads the day-to-day delivery of preventive maintenance, corrective maintenance, emergency response, facility operations, staffing, scheduling, and customer service activities while ensuring safe, efficient, and consistent execution across assigned campuses.
The District Manager serves as the day-to-day customer contact for operational matters and is accountable for maintaining service quality, operational readiness, workforce performance, contractual compliance, and customer satisfaction. This role partners closely with Division leadership to execute business objectives while supporting the continued growth and operational success of the mission critical Services business.

Essential Duties and Responsibilities include but are not limited to the following:
Operational Leadership
• Lead all day-to-day operations supporting assigned Mission Critical facilities and campuses.
• Ensure preventive maintenance programs are executed on schedule and in accordance with customer requirements.
• Maintain ownership of asset records and preventive maintenance data within customer-designated platforms, ensuring accurate documentation, maintenance compliance, equipment history tracking, and timely completion of scheduled maintenance activities.
• Oversee corrective maintenance, service requests, and break-fix repair activities from initiation through completion.
• Ensure efficient scheduling and execution of preventive maintenance, repairs, inspections, and emergency service activities.
• Balance labor resources and staffing requirements to support operational demands and customer commitments.
• Monitor work order performance, completion rates, backlog management, and operational KPIs.
• Ensure operational consistency across assigned facilities and campuses.
• Coordinate resources, materials, and support services necessary to meet operational objectives.
• Support implementation of operational initiatives, procedures, and service standards established by Division leadership.
Customer Relationship Management
• Serve as the day-to-day customer contact for daily operational performance, service delivery, maintenance execution, and operational concerns.
• Maintain strong relationships with customer stakeholders through proactive communication and responsive service.
• Participate in routine customer meetings, operational reviews, and service performance discussions.
• Resolve customer concerns, service issues, and operational escalations in a timely manner.
• Ensure customer satisfaction objectives and contractual commitments are consistently achieved.
• Identify opportunities to improve service delivery and support account growth initiatives.
People Leadership & Workforce Development
• Directly manage Field Supervisors and provide overall leadership for Service Technicians, Reliability Technicians, and other assigned team members.
• Support recruiting, onboarding, workforce planning, and staffing initiatives.
• Conduct performance management activities, coaching, employee development, and succession planning efforts.
• Foster a culture of accountability, ownership, teamwork, customer focus, and continuous improvement.
• Ensure team members receive appropriate technical, safety, operational, and customer service training.
• Support retention initiatives and employee engagement efforts across assigned locations.

Mission Critical Operations
• Ensure operations are conducted in accordance with site-specific SOPs, MOPs, EOPs, customer requirements, and established mission critical procedures.
• Support planned maintenance events, shutdowns, equipment transfers, critical system activities, and emergency response efforts.
• Monitor operational readiness and system reliability across assigned facilities.
• Review operational incidents, root cause investigations, and corrective action plans.
• Ensure compliance with mission critical standards and customer operating requirements.

Financial & Operational Performance
• Manage district-level labor utilization, productivity, operational expenses, and financial performance.
• Support budgeting, forecasting, workforce planning, and resource allocation activities.
• Monitor operational and financial performance metrics and implement corrective action when necessary.
• Review service delivery performance, labor efficiency, and customer commitments to ensure operational objectives are achieved.
• Support accurate billing, documentation, reporting, and financial controls.

Safety & Compliance
• Promote a strong safety culture throughout assigned facilities by leading weekly safety huddles, supporting quarterly safety meetings, actively participating in safety committee calls, and continually reinforcing best practices.
• Ensure compliance with company policies, customer requirements, regulatory standards, and contractual obligations.
• Monitor safety performance and support corrective action efforts when necessary.
• Participate in safety reviews, operational audits, and compliance inspections.
• Ensure team members maintain required training, certifications, and qualifications.

Other Requirements
• Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications
• High School Diploma or GED required. Bachelor's degree in Engineering, Construction Management, Business, Facilities Management, or a related field preferred.
• A minimum of 7 years of progressive leadership experience in HVAC service, facilities management, mission-critical operations, commercial service, or related industries.
• Experience leading operations, service teams, or facility maintenance teams preferred.
• Strong understanding of mission critical facilities operations, preventive maintenance programs, service operations, building systems, and facility reliability requirements.
• Demonstrated experience managing operational budgets, workforce productivity, business performance metrics.
• Proven ability to lead and develop a high-performing team.
• Strong leadership, communication, organizational, and customer relationship management skills.
• Working knowledge of CMMS platforms, Microsoft365, and business management systems (e.g., COINS or similar ERP system preferred).
• Ability to travel as required.

Pay Range

• The pay range for an HVAC Reliability Technician, Mission Critical Services is $125,000 - $140,000

PHYSICAL DEMANDS:
While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.