Now Hiring: Regional Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations
Location: Ottawa ON
Compensation: $90,000-$140,000 per year
Your Key Responsibilities :
- OEM policy and administration
- Thorough understanding of dealership and OEM KPIs
- Knowledge and expertise and department absorption and P&L
- Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
- Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
- Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
- Develop and implement a long-term strategy and action plan to attract and retain customers
- Understand and maintain warranty platforms
- Ordering parts with company and OEM guidelines
- Knowledge of parts pricing procedures
- Understand and maintain warranty platforms
- Establish and maintain good relationships with wholesale customers
- Professionally and effectively resolve customer and employee complaints and concerns
- Ensure compliance with Health and Safety and all other workplace regulations and policies
- Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
- Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
- Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
- Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
- Ensure the highest level of customersatisfaction
- Report any non-compliant issues directly and immediately to themanagement
- Manage cash and credit/debit receipts per companypolicy
- Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
- Perform physical inventory counts as required which may be required during off business hours
- Other duties as assigned
What You Bring to the Table:
- 12 Grade Diploma or equivalent
- Minimum 5years Progressive Management experiencein the automotive industry
- G Driver's license and a clean driver's abstract
- Strong understanding of automotive parts
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Technically savvy
- Experience with PBS software is considered an asset
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule and willingness to travel on a regular basis
