15 years of business and leadership experience, particularly in autobody repair management.
Strong leadership skills for team motivation and conflict resolution.
Proficient analytical skills for problem identification and resolution.
Ability to develop and manage business plans based on performance metrics.
Exceptional verbal and written communication skills.
Experience with Microsoft Office Suite, especially Word, Excel, and PowerPoint.
Willingness to travel up to 80% within the assigned region.
Responsibilities
Meet annual business and sales objectives for operations and profitability.
Educate teams on sales mix and margin management while controlling expenses.
Review performance with General Managers and provide actionable feedback.
Conduct monthly operating reviews to communicate goals and monitor performance.
Manage sales metrics and implement programs to support team education and progress.
Conduct audits to ensure compliance with company processes and regulations.
Ensure customer satisfaction by managing care standards and resolving escalated concerns.
Promote and manage relationships with Dealer/Fleet accounts for performance and compliance.
Develop vendor relationships ensuring quality and reliability standards are met.
Recommend improvements in repair processes based on industry trends and team input.
Manage payroll submissions accurately and on time.
Conduct annual performance reviews for General Managers and document team performance.
Recruit and train new team members to maximize their potential.
Promote safety and environmental compliance across all locations.
Monitor report accuracy and efficiency to support overall company success.
Participate in strategic planning and development of annual business objectives.
Benefits
Fuel card provided for travel expenses.
Opportunities for professional development and training.
Dynamic work environment with a focus on team building.
Engagement in strategic planning and decision-making processes.
Full Job Description
Job Description: Regional Director Operations- Collision Repair
The Regional Director of Operations for Collision Repair has complete responsibility for the results of the assigned collision repair facilities within a designated region. The Regional Director will also manage DRP compliance and serve as the client liaison for performance and issue resolution. The MM is expected to be an energetic, enthusiastic team builder that presents a Leadership example in all company activities.
Job Duties/Responsibilities:
Responsible for meeting the region's annual business & sales plan objectives for operations, team development, business relationships and profitability.
Educate & manage sales mix and margin management with expense control.
Review location performance against goals with General Managers, provide feedback and direction to ensure each location is performing to potential.
Conduct monthly operating reviews with all General Managers within the designated territory. Clearly communicate center goals and monitor performance to provide relevant feedback.
Manage sales and key performance metrics at all locations by monitoring progress, educating teams, and implementing programs to support.
Conduct audits and performance reviews within the region to ensure company processes, and regulatory compliance.
Ensure customer satisfaction by managing the center's customer care standards and resolve customer concerns when requested or escalated.
Manage overall DRP compliance and ensure key performance metrics are met and achieved each month. Hold training courses if needed and coach team members to reach goals and improve efficiency.
Promote, develop, and function as a liaison for Dealer/Fleet accounts for performance, issue resolution and service agreement compliance, including relationship building and point of contact for the organization.
Solicit, develop, and report on vendor relationships, must ensure vendors meet company criterion for quality, margin, and reliability.
Recommend new products and techniques for the improvement of the repair and service process, soliciting ideas from team members, vendors, and customers. Stay on top of changing industry technology.
Manage sales programs for center compliance and establish sales growth opportunity by capturing the business and upselling. Provide WIP management to determine load level opportunities within the Region for increasing sales and profitability for the overall company.
Manage payroll submission for the market weekly, ensure accuracy and on time.
Conduct and document annual performance reviews for all assigned General Managers within the region.
Ensure center team members are following standard operating procedures, and document positive and negative performance.
Work to develop an energetic, enthusiastic work team that is proud to deliver a consistent repair service experience that exceeds customers' requirements.
Recruit, interview, and hire new team members for the region as required and engage in recurrent training to ensure team members are developed to potential.
Promote safe, clean working conditions, review the safety record of the locations, solicit feedback, and set policy regarding safety issues and environmental compliance.
Be an active part of solutions by monitoring the accuracy and efficiency of reports and materials supplied to the shops and any other intelligence essential to the overall success of the company.
Assist in the strategic planning for the region by participating in the development of the annual business plan including budgets and strategic objectives.
Key Performance Metrics (must achieve):
Meet or exceed sales and EBITDA profit plan per budget at all centers in assigned region.
Maintain top level performance metric results overall for the region: EBITDA 15% or higher, Gross Profit 45% or higher, world-class Customer Service Index Scores, and Cycle Time efficiency.
Maintain and Ensure Carrier Performance, including State Farm RPM at 700 or higher.
Adhere to all OE Manufacturer guidelines for repair procedures, including pre and post scanning.
Skills/Qualifications:
15 years business and/or Leadership experience, including management of an autobody repair shop.
Leadership skills for motivation of team members, resolving conflicts, and making smart/challenging decisions.
Strong analytical skills for problem identification and objection resolution
Ability to create and manage business plans and adjust strategies based on reporting metrics.
Ability to create ideas and strategies and execute to completion.
Exceptional verbal and written communication skills.
Experience in Microsoft Office including Word, Excel and PowerPoint preferred.
Actively manage time and schedule to adequately cover assigned territory in a time-efficient manner that meets the stated objective.
This position requires up to 80% travel within the assigned region. Valid driver's license is necessary, with fuel card provided.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Initiative taker, strategic thinker, with passion to deliver a quality work product.
Professional demeanor, selling style, appearance, and Directorship style.
Flexible, self-motivated, with high energy and an engaging level of enthusiasm.
Stress tolerance to maintain professionalism at all times.
Prominent level of integrity and maintains confidentiality of the associates, customer, and client at all times.
