Minimum of five years in a Senior Living leadership role
Experience in Sales and Operations responsibilities
Strong understanding of resident care and satisfaction
Proven track record in achieving occupancy and revenue goals
Responsibilities
Manage operations to align with TerraBella Senior Living's goals
Communicate a resident-focused vision to communities
Develop programs to enhance resident satisfaction based on survey feedback
Hold Executive Directors accountable for community and organizational goals
Create plans to meet Net Operating Income (NOI) expectations
Maximize occupancy to achieve or exceed budgeted revenue
Review financial statements and implement corrective actions for deficiencies
Benefits
Comprehensive benefits package including medical, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
Paid training and career growth opportunities
Wellness-related benefits
Employee Assistance Program (EAP)
Full Job Description
The Regional Director of Operations supports, leads and directs the Communities to operational and financial success. Directly responsible for achieving each Community's resident satisfaction, delivery of resident care and services, occupancy and revenue goals.
Responsibilities:
Manages the organization's operations by directing and coordinating activities consistent with established goals, objectives, and policies of TerraBella Senior Living.
Communicates a clear, resident focused vision to communities
Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community specific and organization wide goals
Develops plan to meet NOI expectations with each Executive Director
Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
Develops and executes plans to increase occupancy
Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
Manages Regional Director of Resident Care. Responsible for ensuring compliance with state and federal guidelines and standards of care are followed.
Maintains strong knowledge of competition
Performs above duties by being a visible presence in the communities
Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office
Other duties as assigned
Supervisory Responsibilities:
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
Responsible for oversight and direction of Directors of Resident Care.
Responsible for delegating authority, responsibility and accountability to the responsible leader.
Lead the Regional team in support of the mission and values of the organization in accordance with community values.
Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.
Qualifications:
A minimum of a Bachelor's degree in a related field
A minimum of five years' experience in a Senior Living leadership role that includes Sales/Operations responsibilities
Benefits You'll Enjoy
For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).
