Minimum high school diploma; Bachelor's degree preferred
3-5 years of management experience in Urgent Care or similar setting
Strong conflict management skills
Proficient in critical thinking
Computer proficiency in Windows-based software
Experience with electronic medical records (EMRs)
Ability to pass Level II background screening through AHCA
Responsibilities
Oversee day-to-day management of Center Managers
Ensure clinics operate as a unified team through collaboration
Meet budgetary goals and manage expenses effectively
Assist with staffing and scheduling, including call outs
Hire and onboard Center Managers successfully
Provide ongoing development and training for Center Managers
Ensure superior Patient Satisfaction as measured by Net Promoter Scores
Implement and manage accreditation standards for compliance
Collaborate with medical leadership to enhance regional performance
Foster positive relationships with joint venture partners
Assist in implementing new processes and programs across the organization
Benefits
Opportunities for professional development and advancement
Collaborative work environment with medical leadership
Engagement with various departments like Finance, IT, and HR
Focus on patient satisfaction and quality care
Involvement in strategic initiatives and process improvements
Full Job Description
Position Summary
The Regional Director will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director's team. The incumbent has frequent interaction and collaboration with Market Medical Directors to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers to ensure key metrics are achieved.
Duties and Responsibilities
Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:
Collaboration at the clinic level between ancillary and provider staff to ensure clinics are operating as a unified team
Meeting and adhering to budgetary goals and expectations, including successful expense and vendor management
Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate
Successful hiring and onboarding of Center Managers
Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers• job roles and fostering of opportunities for advancement
Performance management, including ongoing effective coaching and feedback
Ensuring superior Patient Satisfaction as measured by Net Promoter Scores
Implements and manages accreditation standards and processes to ensure clinics are compliant
Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance
Manages and fosters positive relationship with joint venture partners
Assists with the implementation of new processes and programs as sponsored by CareSpot across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Departments to deliver on company objectives and priorities
Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives
Other duties as assigned
Experience, Skills and Education
EDUCATION: Minimum of a high school diploma is required. Bachelor's degree is preferred
EXPERIENCE: 3 - 5 years of management experience in Urgent Care or a similar practice setting
SKILLS:
Ability to manage and resolve conflict
Proficiency with critical thinking
Computer proficiency in Windows based software
Workflow management and process improvement
Experience with electronic medical records (EMRs)
Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - https://info.flclearinghouse.com/
