What do you get to do in this position?This role is accountable for managing a team of Services Order Managers (OMs) and includes:
- First point of escalation for OM led orders
- Participate in Order reviews
- Perform monthly financial and progress reviews on all OM led orders
- Review and approve expense reports
- Facilitate communication with OMs and stakeholders for Order risk and margin deviation
- Coach and implement the Customer Order Process for Services with the OMs
- Accountable for OM forecasting of orders
- Participate in process improvement
The Regional Business Manager is assigned to several districts to manage a team of order managers. The Regional Business Manager ensures the order manager is accountable for managing small size orders (customer, affiliate, attached services, etc), from start to finish, so that it is completed on time and within budget as well as scheduling FSRs for their orders and Service project managers. The Regional Business Manager, manages the OMs as well as the complete Order execution process from internal kickoff, customer kickoff, thru manufacturing release, product Shipment, post Shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products. Documentation, communication, and customer facing skills are critical to this position.
The Regional Business Manager holds the team accountable for the following items:
- Ensure all Schneider Electric safety policies and requirements are met at any onsite Order locations.
- Takes ownership for validating the Order's statement of work and contract terms with the customer and becomes lead contact for customer.
- Develops an Order schedule and communicates with the customer to ensure expectations are being met. Direct engagement with internal manufacturing facilities and third party vendors.
- Monitor the execution of the customer's order, verifying execution of the Order through kick-off meetings, communication to all parties and exchange of technical requirements and Order plan information. Coordination of all Schneider Electric onsite activities including subcontracting.
- Lead the monitor and control of the performance of the customer's Order through its lifecycle. Key activities include task completion verification, Order team monitoring, managing the exchange of Order updates across the Order team members, schedule reporting, issue resolution, and contract administration.
- Lead the closeout of the customer's Order to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.
- Solves problems with customer interaction that results in positive feedback and improved relationship.
- Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective Order management.
- Ensure each Order is executed to meet or exceed the customer's requirements while also ensuring the Order is executed within the financial boundaries of cost and margin.
- Communicate Order risk (technical & financial) and mitigation plans once an issue is identified. Accurately predict the financial performance for revenue recognition to include original forecast, change orders and for cost forecasts based on incurred costs, and estimate to complete
- Utilize and offer improvements to the Order execution teams standard process, documentation and tools.
The ideal candidate should have:
- Bachelor of Science in Engineering, Construction Management, Business or equivalent experience
- PMP a plus
- 5+ years of Order management experience
- In-depth understanding of subcontractor management, Order financials, and risk mitigation
- Technical knowledge of building/IT infrastructure systems, including but not limited to; medium voltage switchgear, diesel generators, UPS systems, power distribution equipment
- Strong practical knowledge of operations organizations and process improvement
- Technical understanding and communication to peers/management and client POCs
- Experience leading and developing an Order Manager team to achieve improved results, measured through increased customer satisfaction and increase Order profitability
- Experience supervising a technical and/or Order management staff
- Experience providing best in class customer service in an operations environment
- Excellent verbal and written communications skills
- Proficiency in MS Office programs: Word, Excel, Power Point, Outlook
- Proficiency in SAP ECC, SAP S4 Hana and Salesforce
Bring your expertise to a role where your leadership makes a difference - apply now!
For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
