5+ years in Accounts Receivable, Credit, Collections, or Order-to-Cash functions
Proven experience collaborating with Sales and managing cross-functional projects
Expertise in resolving escalated customer issues
Strong SAP experience (ECC and/or S/4HANA)
Proficient in Excel, Power BI, and Microsoft Office
Exceptional communication and relationship-building skills
Strong analytical and problem-solving abilities
Responsibilities
Serve as the primary AR contact for Sales and Branch Leadership
Build partnerships across Sales and AR functions
Participate in account reviews and business discussions
Monitor customer payment performance and account exposure
Identify risks related to credit limits and payment trends
Coordinate resolution of complex customer issues across departments
Drive accountability and timely follow-through on action plans
Recommend solutions for process improvement and customer experience enhancement
Benefits
Hybrid work model
Opportunities for professional development
Collaborative work environment
Access to advanced tools and technologies
Support for continuous improvement initiatives
Full Job Description
About the Role
Role Purpose
The AR Regional Lead serves as the primary liaison between Accounts Receivable and Sales, partnering with Branch Managers, Account Managers, and internal stakeholders to proactively manage account health, mitigate risk, and resolve customer issues impacting payment and cash flow.
This role acts as the central coordinator across Collections, Billing, Credit, Customer Master, and Cash Applications, ensuring timely resolution of issues while strengthening collaboration between Sales and Accounts Receivable.
The ideal candidate combines strong business acumen, SAP expertise, relationship-building skills, and the ability to drive results through cross-functional collaboration.
Responsibilities
Sales Partnership & Relationship Management
Serve as the primary AR point of contact for Sales and Branch Leadership.
Build strong partnerships across Sales and AR functions.
Participate in account reviews and business discussions.
Provide visibility into account health, disputes, aging, and customer risks.
Account Health & Risk Management
Monitor customer payment performance, disputes, and account exposure.
Identify risks related to credit limits, payment trends, and account activity.
Partner with Sales and AR teams to develop mitigation plans.
Escalation Management & Issue Resolution
Coordinate resolution of complex customer issues across Collections, Billing, Credit, Customer Master, and Cash Applications.
Drive accountability, action planning, and timely follow-through.
Escalate unresolved issues and significant risks when necessary.
Process Improvement
Identify recurring issues and root causes.
Recommend solutions that improve customer experience and cash flow performance.
Support process standardization and continuous improvement initiatives.
Candidate Requirements
Essential Skills & Experience
Experience
5+ years of experience in Accounts Receivable, Credit, Collections, Order-to-Cash, or related functions.
Experience partnering with Sales and managing cross-functional initiatives.
Experience handling escalated customer issues and driving resolution.
Technical Skills
Strong SAP experience required (ECC and/or S/4HANA preferred).
Knowledge of GetPaid and Order-to-Cash processes.
Proficiency in Excel, Power BI, and Microsoft Office.
Strong analytical and problem-solving skills.
Soft Skills
Exceptional communication and relationship-building abilities.
Strong customer service mindset.
Ability to influence without direct authority.
Effective conflict resolution and negotiation skills.
