Job DescriptionRCS Specialized ManagerThis position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams that require specific clinical, technical, or legal knowledge and/or experience. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high-quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
ResponsibilitiesConnect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.
Revenue Cycle Management - Responsible for the team's timely and accurate completion of assigned duties in support of revenue cycle outcomes. Continuously analyzes team performance to identify incidents and trends for both immediate intervention and continuous improvement. Ensures that all reasonable efforts are exercised to optimize revenue cycle outcomes and that job duties are performed within documented standards. Monitors performance against goals at a department and individual business partner level and adjusts strategies and tactics to meet or exceed targeted performance levels. Establishes and manages to production and quality standards for all levels of staff. Provides regular feedback to upstream revenue cycle contributors that generate rework and impact the revenue cycle outcomes. Provides monthly reporting to senior levels of management regarding current outcomes and management plan to improve performance.
Financial Management - Provides effective financial management of assigned areas and operates efficiently within established budgets. Pursues opportunities to reduce cost to collect through improved quality, efficiency, automation and productivity. Assists with the development and management of departmental budgets for Revenue Cycle Services to ensure optimal allocation of resources.
Engagement, Development, & Leadership - Accountable for strategic planning, program development, labor management, and overall operational administration of assigned areas. Promotes the ongoing development of an engaged workforce within an environment of trust and respect. Ensures team members receive sufficient training for their assigned functions. Communicates timely and effectively with various levels of the organization. Includes team members in decisions that affect their work, as appropriate. Ensures that employees receive regular feedback on their performance in relation to expectations, and makes sure employees are supported in addressing their performance discrepancies. Ensures the fair and consistent application of organizational and departmental policies.
Quality Assurance and Continuous Improvement - Ensures that all activities for assigned areas comply with government regulatory standards and third party contractual agreements. Establishes standards of quality for core functions and ensures that processes are operating within established quality standards. Consistently pursues opportunities to eliminate waste in revenue cycle processes. Ensures that changes in process or system design are documented, tested, and deployed in a quality manner. Serves as the senior business sponsor for the integration of the new billing entities and ensures that billing and collection transitions are managed with the highest quality.
Key RelationshipsReports to: RCS Specialized Director
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Requires relevant degree or certification in support of specialized functions being managed (ASN/BSN for Clinical roles, Associates Degree or Bachelors degree in Health Information Management of AHIMA/AAPC Coding credentials for coding roles, JD for legal roles, Bachelors degree in MIS or equivalent work experience with ITIL certification preferred for IT roles).
- Three years of experience with hospital or physician billing strongly preferred.
- Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
- Requires the ability to plan and manage the utilization of resources.
- Requires a high level of interpersonal, problem-solving and analytical skills.
- Requires effective written and verbal communication skills in both individual and group settings.
- Requires the ability to organize and manage work to achieve performance expectations.
- Requires the ability to promote teamwork and develop team members.
- Requires ability to manage within the confines of a budget.
- Requires ability to manage within the confines of a budget.
About the TeamIndiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
