Job Overview:This role is aligned to the Coffee Operating UnitLocation: Spartanburg 2 - 3220 Moore Duncan Hwy, Suite 100, Gate A, Moore, SC 29369
Shift and Scheudle: This is a full-time, salaried position working Monday-Friday during normal business hours while supporting a 24/7 manufacturing operation. Flexibility to support off-shift and weekend operations as business needs arise is expected.
The Quality Manager plays a critical role in the Quality Assurance organization, supporting the successful launch and operation of our new K-Rounds™ plant. This role leads quality programs focused on product quality, food safety, manufacturing performance, and continuous improvement.
The Quality Manager will partner with Product, Engineering, Operations, R&D, suppliers, OEMs, and other stakeholders to ensure new products, processes, equipment, and materials meet quality and performance requirements. This position also provides leadership to the site Quality team and drives a culture of accountability, collaboration, and continuous improvement.
Key Responsibilities- Lead site quality and food safety programs, including quality readiness for K-Rounds™ Line 1.
- Develop and maintain Quality Control Plans, sampling plans, testing methods, and quality KPIs for raw materials, in-process production, and finished products.
- Lead root cause analysis, failure investigations, FMEAs, Process Capability Studies, and 8D/CAPA activities.
- Partner with Engineering, Product, R&D, OEMs, and suppliers to resolve product, process, and equipment quality issues.
- Lead validation and qualification of new products, flavors, processes, equipment, and materials.
- Monitor quality data and customer feedback to identify trends, risks, and opportunities for improvement.
- Manage supplier quality, including audits, material testing, corrective actions, and performance improvement.
- Coordinate quality activities with 3PL partners, including inventory holds, rework, inspections, and non-conformance disposition.
- Support packaging testing and ensure products meet applicable quality and performance standards.
- Provide technical quality leadership and communicate issues, trends, and recommendations to site and executive leadership.
- Coach and develop Quality team members while building a culture of trust, accountability, and continuous improvement.
- Travel up to 25% domestically and internationally as needed.
Total Rewards:- Targeted annual compensation range of $100,000- $117,000.
- This is a salaried, exempt position paid biweekly. Compensation is competitive and commensurate with experience.
- Relocation assistance available to qualified candidates.
Benefits (Effective Day One, Where Applicable):
- Medical, Dental, and Vision Insurance
- Disability Coverage
- Paid Time Off (including vacation and sick leave)
- 401(k) with company match
- Tuition Reimbursement
- Mileage Reimbursement
Benefits are subject to eligibility requirements and applicable collective bargaining agreements.
Requirements:- Bachelor's degree in Engineering or a related technical field, or equivalent experience.
- 5+ years of experience in quality, engineering, manufacturing, or consumer product development, preferably in a global environment.
- Experience with consumer product quality, supplier quality, and manufacturing processes.
- Strong knowledge of statistical analysis, root cause analysis, FMEA, process capability, and problem-solving methodologies.
- Experience managing supplier quality, audits, corrective actions, and global supply chain activities.
- Strong project management, organizational, communication, and interpersonal skills.
- Demonstrated continuous improvement mindset and ability to work effectively in a fast-paced, ambiguous environment.
- Ability to prioritize competing projects and adjust focus based on changing business needs.
