We are currently looking for a Quality Manager to join us at our facility in High Point, NC.
The Quality Manager leads the site Quality Control (QC) function, maintains the Quality Management System (QMS), and executes continuous quality improvement projects. As a core member of the Site Leadership Team, this individual leverages a strong manufacturing background to act as the primary backup for the Production Manager when needed.
KEY RESPONSIBILITIES:
Quality Control & QMS Management
- Departmental Operations: Directs daily QC lab operations, ensuring final products strictly meet organizational, customer, and regulatory standards.
- Throughput Optimization: Tracks and improves batch throughput metrics to eliminate laboratory testing bottlenecks while maintaining high evaluation accuracy.
- QMS Compliance: Maintains and updates all department-level ISO 9001 documentation, including SOPs, test methods, specifications, and work instructions.
- Audit & CAPA Ownership: Supports internal, customer, and registrar audits; owns the timely closure of CAPA, non-conformance reports (NCRs), and deviations.
- Lab Infrastructure: Oversees the calibration, maintenance, and reliability of all laboratory testing equipment.
- KPI Reporting: Compiles and delivers monthly performance metrics, tracking Right-First Time (RFT), Hits-per-batch (HPB), Complaints, CAPA aging, and the cost of poor quality.
Quality Projects & Root Cause Analysis (RCA)
- Problem Solving: Leads technical investigations for quality deviations and customer complaints using structured methodologies (8D, 5-Why, Ishikawa, FMEA).
- Continuous Improvement: Executes Lean Six Sigma / DMAIC projects to maximize RFT rates and minimize plant rework, holds, and scrap.
- Financial Tracking: Partners with Finance to quantify continuous improvement project benefits and track savings.
- Product & Material Changes: Leads quality planning and validation for new product introductions (NPI), raw material substitutions, and process transfers.
- Technical Collaboration: Partners with the Technology team to resolve formulation, specification, and test method constraints.
Production Coverage & Process Integration
- Production Operations Backup: Steps in as Production Manager during absences to lead daily manufacturing meetings, manage staffing, and enforce schedule attainment.
- Risk-Based Decisions: Makes critical release, hold, and rework decisions while fully balancing production schedules with quality risk.
- Built-In Quality: Works alongside the production team daily to integrate preventative quality controls directly into manufacturing processes rather than relying solely on post-production inspection.
Team Leadership & Culture
- Talent Development: Coaches and develops the Quality Supervisor, ensuring QC Technicians are thoroughly trained, qualified, and productive.
- Resource Planning: Manages laboratory priorities, shift coverage schedules, headcount allocation, and the annual Quality department budget.
- EHS Advocacy: Fosters a safety-first culture, ensuring absolute compliance with all Environmental, Health, and Safety (EHS) guidelines in the lab and plant.
MINIMUM REQUIREMENTS:
- Education: Bachelor’s degree in chemistry, Chemical Engineering, or a related science/engineering discipline.
- Production Experience:6+ years in manufacturing, featuring at least 3 years in a production supervisory or management position.
- Quality Leadership: 2+ years managing quality or QC teams, preferably in coatings, paints, chemicals, or related batch process manufacturing.
- Lean Six Sigma: Active Green Belt or Black Belt certification.
- Technical Compliance: Working knowledge of ISO 9001 systems, formal audits, CAPA execution, and statistical process control (SPC).
- Systems Fluency: Hands-on experience navigating SAP QM or comparable ERP/LIMS platforms.
We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This is an active opening for which we are recruiting to fill immediately.
