What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Job Responsibilities:
• Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
• Act as the expert on several subsystems within reticle profile, and drive PoA (corrective actions) and/or design-influencing changes (preventive action). When needed, provide technical recommendation to improve serviceability from diagnostics to process improvement.
• Proactively optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.
• Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
• Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Contribute and write technical reports to communicate issues, analysis, and best-known methods
• Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
• Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
Preferred Qualifications:
• Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience highly preferred.
• Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Results oriented and driven to excel.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Background developing and delivering remote technical training applying virtual reality, augmented reality and video.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
Total Rewards
Base Pay Range: $117,800.00 - $172,800.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
