Job Title: Quality Complaint Specialist
Main Responsibilities
Supporting the implementation and maintenance of the complaint (Third Party/Product Technical) management process
- Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
- Communicating with customers regarding the status and resolution of their complaints
- Documenting and maintaining records of complaint management activities and communications
- Assisting in investigations into product complaints, including root cause analysis and corrective actions
- Collaborating with cross-functional teams to address and resolve complaints
- Analysing complaint data to identify trends and potential areas for product improvement
- Supporting audits and inspections by providing required information related to complaint management
- Ensuring process performance with other entities/sites involved in the management of complaints at the site level
Key roles (D,A,I) - Key involvement in Decision Making process:
- Decide on the coordination of specific complaint investigations, ensuring thorough root cause analysis and appropriate corrective actions (D)
- Advise cross-functional teams to address and resolve complaints (A)
About You
Basic Qualifications
- Bachelor's Degree with 3+ years of experience in Quality Assurance, Quality control, Quality operations, Third party vendor management, complaint management or other related fields.
Preferred Qualifications
- Degrees in Life Sciences, pharmaceutical sciences, Engineering or Business are preferred.
- Experience working in the pharmaceutical industry is a plus.
Expected Technical skills:
- Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
- Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
- Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
- High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
- Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities
Language:
- Fluent in Reading, Writing, Speaking English
The salary range for this position is:
$69.000,00 - $99.666,66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
