Job DescriptionThe Quality Assurance Specialist (P2) is responsible for supporting Quality Systems processes related to Health Authority reporting, product complaint intake and assessment, adverse event management, and complaint sample coordination. This role ensures compliance with global regulatory requirements, internal quality standards, and company procedures for the timely evaluation, documentation, investigation, and reporting of product quality complaints and adverse events.
The successful candidate will serve as a key liaison between Quality Assurance, Pharmacovigilance, Manufacturing, Regulatory Affairs, and external stakeholders to ensure accurate complaint processing, effective sample management, and regulatory reporting activities.
In addition, responsible for carrying out divisional requirements as necessary. Work is primarily achieved by individual or through project teams. Understands and applies regulatory/compliance requirements relative to their role. Has developed conceptual and practical expertise in own discipline. Applies knowledge of internal/external processes to drive improvements. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.
Primary Responsibilities- Author Adverse Event Quality Investigation Reports
- Coordinate receipt, tracking, storage, shipment, testing, and disposition of complaint samples.
- Maintain complaint sample inventory and chain-of-custody records.
- Work with laboratories and investigation teams to ensure complaint samples are tested within established timelines.
- Ensure complaint samples are handled and retained according to GMP and company requirements.
- Support sample reconciliation activities and maintain accurate documentation.
- Author Health Authority responses and notifications
- Review and update procedures, work instructions, and training materials related to complaint handling and reporting processes.
- Maintains expert level of knowledge relating to core internal procedures and applicable regulations (domestic and international). Reviews regulatory citations and other pertinent information
- Participates on teams supporting internal functions and/or evaluating site processes for improvement opportunities
- Provides information for regulatory inspections as requested
- Completes special projects or assignments as directed by management including conducting education and training on GMP requirements
- Individual may have the opportunity to support other areas within the West Point Quality Assurance organization, including:
- SOP and Batch Record Management
- Audits and Inspections
- Deviation Management
- Annual Product Reviews, Vendor Management
- Inspection Management, QMS/Quality Council Management
- Risk Management
- Interprets customer needs, assesses requirements and identifies solutions to non-standard requests
- Explains difficult issues and works to build alignment around a complex situation
- Makes decisions within guidelines and policies which impact a range of standard and non-standard customer, operational, project or support activities
Education Minimum Requirement- Bachelor's degree*. Degree in Life Sciences, Science discipline, or Engineering field (preferred); candidates with degrees in other fields will be considered if accompanied by significant relevant experience.
- * In lieu of Bachelor's degree as described above, equivalent direct experience of minimum 4 years of work experience in GMP Manufacturing or Laboratory environment or regulatory function.
Required Experience and Skills- Minimum three (3) years in Pharmaceutical Quality, Quality Assurance, Quality Systems, Product Complaints, Pharmacovigilance, or related experience with progressive and demonstrated Quality decision-making responsibility
- Experience working in a regulated GMP environment required.
- Experience with complaint handling, adverse event processes, regulatory reporting, or quality investigations preferred
- Demonstrated interpersonal skills including flexibility, collaboration and inclusion skills, and ability to work in a team environment
- Demonstrated self-starter with capability to develop innovative solutions to challenges
- Deliver results across multiple functional areas at the site.
- Proven analytical aptitude, critical thinking skills, and ability to apply key concepts
- Speaks with courage and candor
- Effective and positive written and verbal communication skills
- In-depth working knowledge and application of GMPs
Our Manufacturing & Supply Division is committed to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that's committed to delivering a high quality, reliable supply to customers and patients on time, every time.
Required Skills: Audits Compliance, Corrective and Preventive Action (CAPA), Detail-Oriented, Documentation Review, Driving Continuous Improvement, GMP Compliance, Quality Assurance Tools, Quality Auditing, Quality Complaints, Quality Management Systems (QMS), Quality Standards, Root Cause Analysis (RCA), Supplier Quality Management, Troubleshooting
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:1st - Day
Valid Driving License:No
Hazardous Material(s):N/A
Job Posting End Date:11/19/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
