Quality Assurance ManagerLocation: Mississauga, ON (onsite)
Salary Range: $115,400-$125,000 per year
Vacancy Type: Existing Position
As our next Quality Assurance Manager, you’ll lead plant-level quality assurance activities to ensure products and manufacturing processes meet customer expectations, industry standards, and internal quality requirements. Your expertise in automotive quality systems, customer relations, structured problem-solving, digital quality, and people leadership will be crucial in improving product quality, reducing operational losses, and building a culture of accountability and continuous improvement.
What You’ll Be Doing- Establish departmental objectives, quality metrics, and improvement plans aligned with business goals
- Lead customer quality communications, complaints, investigations, containment activities, and corrective actions
- Drive continuous improvement initiatives focused on reducing defects, scrap, rework, warranty claims, and customer concerns
- Improve process capability, process stability, product quality, and Overall Equipment Effectiveness
- Lead structured problem-solving and root-cause analysis activities
- Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer-specific requirements
- Ensure quality procedures, standards, work instructions, and controlled documentation remain current and effective
- Lead internal and external audits, including IATF 16949, Layered Process Audits, Process Audits, Product Audits, and customer audits
- Ensure timely closure and effectiveness verification of audit corrective actions
- Lead cross-functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studies
- Implement effective risk-management and process-control strategies
- Lead the adoption of digital quality systems integrating manufacturing, laboratory, inspection, and customer data
- Enable real-time monitoring, predictive analytics, automated process controls, and data-driven decision-making
- Monitor customer, supplier, and internal quality performance and implement corrective actions
- Support supplier quality improvement, supplier corrective actions, and incoming material investigations
- Prepare and present quality-performance reports and KPI reviews to management
- Support new product launches, engineering changes, and customer program requirements
- Lead, coach, mentor, and develop Quality Engineers, Quality Technicians, and Inspectors
- Establish employee development plans and support succession planning within the Quality organization
- Provide hands-on production-floor support for troubleshooting, containment, and corrective action implementation
- Perform other related duties as assigned
What We’re Looking For- Bachelor’s degree in Materials Science, Metallurgy, Chemical Engineering, or a related technical discipline
- Minimum 8 years of progressive quality experience in a manufacturing environment, preferably automotive
- 3–5 years of leadership or supervisory experience managing quality personnel
- Strong working knowledge of IATF 16949 and customer-specific requirements
- Demonstrated experience with APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and process capability studies
- Proficiency with quality analysis and structured problem-solving tools, including Minitab
- Experience leading customer complaints, containment activities, root-cause investigations, and corrective actions
- Understanding of digital manufacturing, Industry 4.0, and data-driven quality management
- Experience with manufacturing data, SPC systems, MES platforms, process-monitoring tools, and business intelligence dashboards
- Knowledge of automated process control, real-time production monitoring, and predictive quality systems
- Excellent leadership, communication, presentation, and interpersonal skills
- Ability to work independently while effectively leading cross-functional teams
Bonus Points If You Have- Automotive manufacturing and customer-facing quality leadership experience
- Experience developing or transforming plant-level Quality Management Systems
- Experience implementing digital quality platforms and automated data pipelines
- Familiarity with AI-enabled analytics and machine-learning applications in manufacturing
- Experience integrating laboratory, inspection, MES, SPC, and customer-quality data
- Experience with advanced manufacturing technologies and predictive quality systems
- Proven success reducing scrap, defects, warranty claims, and customer complaints
- Experience developing high-performing quality teams and succession plans
How to ApplyApply online at www.johnsonelectric.com. We can’t wait to meet you!
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