Radial

Project Manager / Scrum Master

Radial • $80K — $95K *
Providence, RI 02902In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of Agile project management experience with customer-facing solutions
  • 2+ years as an analyst or technical writer focusing on documentation and user guides
  • Detail-oriented with strong organization and communication skills
  • Proven experience managing vendor partnerships
  • Excellent presentation skills, able to engage with senior clients
  • Strong understanding of the SDLC and Agile methodologies
  • Ability to handle multiple tasks and think critically
  • Bachelor's degree or equivalent required
  • Fluent in English for effective communication
  • Proficient in Microsoft Office, especially MS Project

Responsibilities

  • Coach Agile Development teams and manage project work in TFS
  • Assist in creating documentation including user guides and release notes
  • Partner with Development Manager to inspire teams and communicate project vision
  • Collect business objectives and requirements for clear project definition
  • Establish project timelines and oversee progress towards obstacles resolution
  • Facilitate effective planning meetings and regular project updates
  • Coordinate with stakeholders to ensure collaborative input in project outcomes
  • Lead project status meetings and triage production support incidents

Benefits

  • Collaborative work environment that encourages team input
  • Opportunities for personal and professional growth in Agile methodologies
  • Engagement with cross-functional teams for broad experience
  • Challenging projects that focus on customer-facing solutions
  • Flexible work timelines with an emphasis on results
Full Job Description
Scrum Master/Technical Writer
The Scrum Master/Technical Writer has a critical role in facilitating the progress and implementation of company projects and initiatives with a focus on achieving results and meeting deadlines. The Scrum Master/Technical Writer has a dual role consisting primarily of:
  1. Coaching an Agile Development team using the Scrum methodology and practices, managing the project work in TFS, reporting status to key stakeholders and management, and implementing process refinements as needed. Lead simultaneous projects at varying stages of completion and identify, track, and manage issues through to resolution.
  2. Assisting the project team in the creation of policies, procedures, user guides, training materials, release notes, templates, and reports.Ensure that all documentation is in compliance with customer documentation requirements. Verify documents for omission of materials; grammatical, typing, and spelling errors; clarity of message, and adherence to documentation standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Partner with Development Manager to lead and inspire teams by communicating a vision for the project as well as involving people at the optimal levels for project success and overall account utilization
  • Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope projects and initiatives
  • Establish project timelines and matrices, determine assignments and follow up to ensure that obstacles are mitigated and progress is on-going
  • Ensure that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively
  • Facilitate internal team coordination, mitigating blocks and achieving results from other teams and vendors
  • Work to overcome obstacles to success and build collaborative relationships with other teams
  • Create schedules in MS Project, functional specifications, workflows and document requirement changes
  • Work across departments to ensure that all stakeholders have input into the final product
  • Lead project status meetings and provide project status updates
  • Assist Development Manager in determining best practices for team resource planning and utilization
  • Triage related production support incidents and implement solutions to common issues.
  • Build and maintain detailed documentation for products and processes
  • Modify/update documentation prepared by others
  • Develop documentation standard for the Technology Organization
  • Be able to function under tight deadlines


  • SKILLS AND QUALIFICATIONS:
  • 3+ years of experience in Agile project management overseeing the management and implementation of customer facing solutions such as web sites, mobile, web applications, or enterprise software
  • 2+ years in analyst or technical writer role writing requirements, managing changes to requirements, creating user guides and training materials as well as release notes
  • Detail-oriented with excellent organization, communication and follow-up skills
  • Demonstrated experience in working with vendor/professional services engagements
  • Excellent presentation and communication skills and ability to speak to senior level clients
  • Knowledge of the entire SDLC process is required and Agile methodologies
  • Critical thinking and multi-tasking skills are a must
  • Bachelors degree or equivalent required
  • Must be proficient in English for reading/writing and conversation
  • Experience in the development of process and procedure documentation, user guides and
    training materials
  • Expert knowledge of Microsoft Office products included MS Project
  • Experience in a fast passed Agile environment
  • Ability to be self-driven and execute projects with minimal management oversight
  • Certificate in Agile Scrum Master a plus

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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