Project Manager / Qualifying Agent - Electronic Security & Low Voltage

About the Role

We are seeking an experienced and technically strong Project Manager / Qualifying Agent to oversee commercial electronic security and low-voltage integration projects across the United States.

This role combines hands-on technical project management, customer account ownership, field technician leadership, and licensing support across multiple states. The ideal candidate will have practical experience with electronic security systems, installation, programming, commissioning, troubleshooting, and technical project execution.

A key responsibility is to obtain the required qualifications to serve as a designated qualifying individual for low-voltage alarm contractor licensing in multiple states. Candidates are not required to hold all licenses at the time of hire but must be willing and able to obtain the necessary licenses within an agreed timeframe.

The position is remote when not traveling. Candidates residing near a major airport are preferred, with preference given to those based in the Central Time Zone, followed by the Eastern Time Zone.

Position Type: Full-Time
Location: Remote (U.S.-Based; Nationwide Travel Required)
Travel: Approximately 2 trips per month
Industry: Electronic Security / Low Voltage

Key Responsibilities

Project and Account Management

• Manage medium and large-scale electronic security projects from internal handoff through installation, commissioning, customer acceptance, and project closeout.
• Serve as the primary point of contact for assigned customer accounts, managing project updates, expectations, escalations, and follow-through.
• Coordinate with customers, field technicians, subcontractors, vendors, manufacturers, procurement, and internal teams to ensure successful project delivery.
• Develop and maintain project schedules, labor plans, material requirements, budgets, milestones, and documentation.
• Monitor project costs, labor utilization, profitability, risks, and scope changes.
• Manage approximately 40-50 concurrent projects or an annual project invoicing portfolio of approximately $1.5 million-$2.5 million.
• Build strong customer relationships and identify opportunities to support account growth.

Technical Leadership and Field Support

• Provide technical direction to technicians and subcontractors during installation, programming, testing, commissioning, troubleshooting, inspections, and system handover.
• Guide field technicians remotely using video calls, photographs, drawings, and annotated plans.
• Review floor plans, security drawings, riser diagrams, wiring schematics, shop drawings, equipment schedules, network diagrams, and technical specifications.
• Provide technical guidance on access control systems, locking hardware, relays, request-to-exit devices, power supplies, video surveillance, intrusion detection, networking, and system integrations.
• Conduct site surveys, inspections, quality reviews, customer meetings, and final acceptance activities as required.
• Coordinate with manufacturers and technical support teams to resolve complex technical issues.
• Collaborate with estimators to review project estimates, system designs, equipment selections, labor requirements, drawings, and engineering considerations.
• Verify that installations meet project scope, customer requirements, manufacturer specifications, applicable codes, and field conditions.

Licensing and Compliance

• Work toward obtaining and maintaining the qualifications required to serve as a designated Qualifying Agent for low-voltage alarm contractor licenses across multiple states.
• Prioritize licensing in California, Oklahoma, and Tennessee, with the expectation of obtaining approximately 3-4 state licenses during the first 12 months.
• Complete required examinations, applications, registrations, and other licensing requirements within agreed timelines.
• Maintain compliance with applicable state licensing regulations and qualifying-individual requirements.
• Work with the company to support licensing documentation, renewals, continuing education, and related compliance activities.

Licenses are not required on day one. The licensing process may take approximately 6-8 months for the first state license, depending on state requirements.

Travel and Field Coordination

• Travel nationwide for site surveys, inspections, customer meetings, commissioning, project support, and technician leadership.
• Plan for approximately two trips per month, with travel frequency varying according to project activity and customer requirements.
• Support multi-state project programs while maintaining effective remote project management and customer communication.
• Be comfortable with recurring domestic travel and coordinating field activities across multiple locations.

Required Qualifications

• Minimum 5 years of hands-on experience in electronic security, low-voltage integration, installation, service, commissioning, field supervision, systems engineering, or technical project management.
• Willingness and ability to obtain the state qualifications necessary to serve as a Qualifying Agent for low-voltage alarm contractor licenses.
• Practical experience with electronic security system programming, commissioning, troubleshooting, and integration.
• Strong knowledge of access control, CCTV/video surveillance, intrusion detection, intercom systems, structured cabling, networking, power distribution, and battery backup systems.
• Demonstrated ability to lead technicians and subcontractors through complex installations and resolve technical issues both remotely and on-site.
• Ability to read and interpret construction documents, wiring schematics, riser diagrams, device layouts, network diagrams, and technical specifications.
• Proven customer-facing project or account management experience, including stakeholder communication, escalations, expectation management, and relationship development.
• Experience managing multiple concurrent projects, schedules, budgets, subcontractors, and distributed field teams.
• Ability to contribute to technical estimating, equipment selection, system planning, and engineering reviews.
• Excellent communication, organization, documentation, problem-solving, and decision-making skills.
• Willingness and ability to travel nationwide approximately twice per month.
• Preferably located near a major airport in the Central Time Zone; Eastern Time Zone candidates will also be considered.

Preferred Technical Experience

Experience with several of the following platforms or comparable technologies is preferred:

• Potter
• Bosch
• Brivo
• Avigilon
• Axis Communications
• Honeywell
• LenelS2 OnGuard
• Genetec Security Center
• Software House C• CURE
• Gallagher
• Verkada
• Milestone
• DMP
• DSC
• NAPCO
• Fire-Lite
• Silent Knight
• Simplex

Experience with Potter and Bosch is particularly relevant.

Performance Expectations

• First 90 days: Take ownership of day-to-day project execution, schedules, communication, and technical coordination.
• First 6 months: Become the primary project manager for assigned customer accounts and develop a strong understanding of customer needs and expectations.
• First 12 months: Establish strong customer relationships, consistently deliver successful projects, support account growth, and work toward obtaining approximately 3-4 state licenses.