Key Responsibilities

Project Planning and Execution

• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
• Develop repeatable and scalable processes to improve project quality and delivery
• Manage several concurrent projects of differing sizes and complexity
• Build and maintain effective partnerships with key cross-functional leads
• Act as the point of contact in managing all planning and implementations through heavy engagement with the client
• Coordinate and report on implementations timelines, tasks, deliverables, and status' with both internal and client project teams

Implementation of Bank Onboards

• Post contract overview sessions and communication workflow mapping
• Coordinate the customer support process and supporting creation of training material and articles
• Contribute to the internal knowledge base so you can share lessons learned with other resources
• Stay up to date on product knowledge and the functionality of product features

Monitor and Control of Processes and Project

• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
• Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
• Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
• Develop repeatable and scalable processes to improve project quality and delivery
• Monitor and contribute on project tasks and hours to recognize maximum revenue each month
• Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices

• Share product feedback with Product and Engineering teams to help improve the product
• Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms

What you need

• Education: Diploma in Business Administration or equivalent
• Experience: Approximately 2-3 years of Project Management Experience
• Able to maintain high-quality service delivery and documentation
• Self-driven, and able to work independently and with a team
• 1+ years of hands-on implementation experience with SaaS application
• Ability to work in a fast-paced, deadline-driven start-up environment
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
• Strong analytical skills to solve and model complex business requirements and make recommendations on best practices

Preferred Requirements

• Experience with Project Management tools such as Wrike, Jira, and Confluence
• Experience with Payments and API Integrations
• Experience with Accounting Systems

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow. With that, the hiring salary range for this position is $82,000 - $89,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We'll be happy to clarify eligibility for interviewing candidates.