Bachelor's degree or equivalent experience required
5+ years as a client-facing Project Manager; learning industry experience preferred
Proficient in Smartsheet, Microsoft Project, or similar tools
Strong skills in Microsoft Word, Excel, and Outlook
Proven budget management capabilities
Ability to support clients across multiple time zones (EST, CST, PST)
High competence in project and client services management
Responsibilities
Lead full lifecycle of client engagements, ensuring project specifications and deadlines are met
Ensure timely milestone handoffs internally and externally
Provide proactive status updates and hold status meetings
Adhere to project management standards while embracing flexibility
Develop and monitor project plans, timelines, and budgets with attention to detail
Manage people and vendor resources for client engagements
Perform risk management to minimize project risks
Benefits
Unlimited PTO for work-life balance
Comprehensive Medical, Dental & Vision Insurance
401K Plan for future financial security
Cell Phone Reimbursement
Company Paid Community Service Time
Company Paid Parental & Adoption Leave
Company Paid Short & Long Term Disability
Full Job Description
What You'll Be Doing
Leads the full lifecycle of client engagements and oversees design, development, and production of projects to ensure client specifications and deadlines are met
Ensure timely and efficient milestone handoffs internally and externally throughout project
Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting
Adhere to Ardent's project management standards and best practices, embracing flexibility where possible
Develop, maintain, and monitor progress reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction - speaking up when deliverables are not in alignment with Ardent standards
Develop detailed project plan(s) to monitor and track progress
Manages people and vendor resources required for client engagements - reworking plans and prioritizing needs effectively with Resource Manager
Provide project support to participating internal and external talent
Develop purchase orders, track projects from purchase order through invoicing
Obtain client feedback and work through edits and revisions
Escalate any project changes that may affect scope, time, cost and or quality
Perform risk management to minimize project risks
Stay in tune with client needs, strengthening Ardent's position as learning consultants
Travel locally to and from the client location weekly
Other duties as assigned
What You'll Bring
Bachelor's degree or equivalent years of experience required
5+ years' experience as a client facing Project Manager; experience in the learning industry is a plus
Experience with Smartsheet, Microsoft Project or other project management tools
Competency in Microsoft applications including Word, Excel, and Outlook
Proven ability to manage budgets
Willingness to support clients across multiple timezones (EST, CST, PST)
High competence in project and client services management; able to embrace the flexibility and ambiguity needed in our client services environment
Effective client communications, including being confident having difficult conversations
Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions
Demonstrated ability to launch new client engagements and projects
Reporting on project success criteria / metrics, milestones, risks and issues - internally and with the client
Proven track record for successful delivery of projects and working cross-functionally across internal and external teams
Ability to be flexible in diving into project detail when necessary, while keeping the overall picture in mind
Demonstrated ability to be responsive with both verbal and written communication, while maintaining a strong sense of urgency
What We Offer
Unlimited PTO. We trust our employees and want them to establish an ideal work-life balance.
Medical, Dental & Vision Insurance. We offer excellent benefits for the health of our team and their families.
401K Plan. We support our employees in setting up a comfortable future.
Cell Phone Reimbursement. We got you covered.
Company Paid Community Service Time. We encourage employees to give back to their communities.
Company Paid Parental & Adoption Leave. We value the importance of parents bonding with a new child.
Company Paid Short & Long Term Disability. We help employees plan for the unexpected.
Compensation
The salary range for this particular role is $85,000.00 to $100,000.00, which will ultimately take into account candidates' level of experience, education, and geographic location. There is not a variable compensation element associated with this role.
