Full Job Description
Responsibilities
Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
• Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
• Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met
• Build cross-functional partnerships to create better solutions for our community and users
• Develop expertise of the integrity issues and how they affect our community
Minimum Qualifications
• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Bachelor's degree (BA/BS) in a relevant field
• 3+ years of experience in an operations, technology, management consulting, or equivalent environment
• 3+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• 1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
• Experience communicating with a variety of audiences, including engineering and technical teams
• Demonstrable experience using sound judgment and exhibiting Demonstrable experience using sound judgment and prioritizing competing demands based on impact and urgency
Preferred Qualifications
• 3+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Knowledge of other programming languages, e.g. Python, R, SQL
• Experience identifying trends in data and translating insights into actionable operational improvements
• Familiarity with Meta's family of products and their user experiences
