3 to 5 years of hands-on program or project management experience
Proven success in a matrixed, fast-paced environment
Background in SaaS or cloud-based products is advantageous
Solid understanding of project and program management methodologies (e.g., Waterfall, Agile)
Excellent written and verbal communication skills for diverse audiences
Proficiency with industry-standard tools (e.g., JIRA, Confluence, MS Office/365)
Responsibilities
Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects
Define program/project scope, success metrics, deliverables, timelines, and governance frameworks
Maintain strong delivery momentum through proactive risk, issue, and dependency management
Drive operational excellence by continuously improving processes, tools, and reporting practices
Implement effective governance structures to maintain alignment and accountability
Establish clear cross-functional communication models and operating rhythms
Monitor and report on program and project performance, creating insights for decision-making
Lead change-management activities to drive successful adoption of new processes and technologies
Benefits
Collaborative and fast-paced work environment
Opportunities for professional growth and development
Supportive culture that values diverse talent
Engagement with cross-functional teams and stakeholders
Involvement in innovative product initiatives
Full Job Description
The Role:
We are looking for a Program Manager to innovate, win and grow with us! We are looking for a motivated, independent Program Manager who thrives in a collaborative, fast-paced product environment. This role leads the delivery of complex programs and projects across Product, Technology and other Bottomline functions, as well as initiatives involving Customers and Partners.
How you'll contribute:
Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects, including but not limited to customer deployments, migrations, product end-of-life initiatives, and revenue-growth initiatives.
Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
Maintain strong delivery momentum through proactive risk, issue, and dependency management, ensuring clear and actionable mitigation plans.
Drive operational excellence by continuously improving processes, tools, and reporting practices.
Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints) that maintain alignment and accountability.
Establish clear cross-functional communication models and operating rhythms, ensuring clarity of responsibilities, decisions, and expected outcomes.
Monitor and report on program and project performance, creating clear insights and materials that support decision-making, transparency, and timely escalation.
Lead and facilitate project and program retrospectives to identify lessons learned and embed continuous improvement.
Support Product teams with key program and project administration when required.
Organize and facilitate stakeholder and product initiative meetings.
Lead change-management activities to drive successful adoption of new processes, technologies, and product capabilities.
How you'll make an impact:
Strong ability to lead and collaborate across cross-functional teams, driving delivery and ensuring accountability.
Ability to build strong relationships, negotiate priorities, and influence decisions across teams and leadership levels.
Experience managing multiple concurrent programs/projects in a fast-paced environment, adjusting priorities in line with business needs.
Solid understanding of project and program management methodologies (e.g., Waterfall, Agile, hybrid models).
Strong organizational and planning skills, with attention to detail and the ability to create clear documentation, reports, and communication materials.
Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban).
Ability to interpret data, draw insights, and communicate findings to diverse audiences.
Excellent written and verbal communication skills tailored to technical and non-technical audiences.
Proven experience communicating and presenting confidently to senior leadership and executive stakeholders.
Proficiency with industry-standard tools and systems (e.g., JIRA, Confluence, MS Office/365).
If you have the attributes, skills, and experience listed below, we want to hear from you:
Proven success operating across all levels and functions within an organization
Demonstrated success delivering outcomes in a matrixed, fast-paced environment
Background in SaaS or cloud-based products would be advantageous.
Bachelor's degree or equivalent experience
3 to 5 years or more of hands-on program or project management experience
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs.
About Bottomline Technologies
Bottomline Technologies (NASDAQ: EPAY) helps make complex business payments simple, smart, and secure. Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
