Bachelor's degree in a relevant field; master's preferred.
10+ years of experience in federal professional services programs, with 5+ years in management.
Experience leading multidisciplinary teams in analytics, investigations, and training.
Preferred background in DHS, CBP, or similar investigative organizations.
Knowledge of criminal investigations and risk management practices.
Experience as a primary contractor representative to federal leadership.
Ability to manage multiple tasks and deadlines effectively.
PMP certification preferred; familiarity with Power BI, Tableau, and SharePoint is a plus.
Responsibilities
Act as the main contractor contact for CBP OPR leadership and contracting officials.
Direct daily operations in management analysis, data analytics, and training development.
Oversee staffing, schedules, task assignments, and contract reporting.
Establish program objectives and adapt to changing priorities.
Implement quality control processes for deliverables.
Analyze operational data and provide executive-level recommendations.
Coordinate rapid responses and decision-support products for leadership.
Apply best practices in investigative and security processes to enhance OPR capabilities.
Lead recruitment and professional development of contractor personnel.
Ensure compliance with DHS and CBP policies regarding sensitive information.
Benefits
Opportunity to work with U.S. Customs and Border Protection.
Engagement in high-impact federal programs.
Collaboration with multidisciplinary teams.
Professional development and training opportunities.
Potential for career advancement within federal services.
Full Job Description
Ruchman and Associates, Inc. is seeking an experienced Program Manager (PM) to lead contractor provided program management, analytical, investigative, security, communications, SharePoint, and training support for the U.S. Customs and Border Protection (CBP), Office of Professional Responsibility (OPR). The PM will direct a team of multidisciplinary staff, oversee quality and timely delivery of services, and coordinate with Government stakeholders to enhance current OPR operations and build future capabilities.
Responsibilities:
Serve as the primary Contractor point of contact for CBP OPR leadership, the Contracting Officer, and the Contracting Officer's Representative.
Direct day-to-day performance across management analysis, data analytics, investigative and security subject matter support, business transformation, communications, SharePoint content management, and training development.
Establish program objectives, milestones, workflows, risks, dependencies, and corrective actions while adapting to rapidly changing priorities.
Implement quality control processes to ensure written products and deliverables are accurate, complete, timely, traceable, and defensible.
Oversee the collection, analysis, and presentation of operational data, trends, performance measures, dashboards, and executive-level recommendations.
Coordinate rapid-turnaround responses, briefings, reports, white papers, and decision-support products for OPR leadership.
Identify and apply proven investigative, security, risk-management, and business-process best practices to strengthen OPR programs and capabilities.
Lead recruitment, onboarding, supervision, performance management, retention, and professional development of contractor personnel.
Ensure compliance with DHS and CBP policies for safeguarding sensitive investigative, personnel, security, and law-enforcement information.
Qualifications:
Bachelor's degree in Business Administration, Public Administration, Criminal Justice, Data Analytics, Security Studies, Organizational Management, or a related field; master's degree preferred.
Ten (10) or more years of progressively responsible experience, including at least five (5) years managing federal professional services programs.
Demonstrated experience leading multidisciplinary teams of management analysts, data analysts, investigative or security subject matter experts, communications staff, SharePoint specialists, and training personnel.
Experience supporting DHS, CBP, federal law enforcement, an Office of Professional Responsibility, an Office of Inspector General, internal affairs, or a comparable investigative or security organization is strongly preferred.
Knowledge of criminal and administrative investigations, integrity or misconduct programs, internal security, enterprise risk management, or risk-based security operations.
Experience serving as the primary contractor representative to federal program leadership, Contracting Officers, and CORs.
Proven ability to manage concurrent tasks, short deadlines, staffing, budgets, deliverables, risks, quality control, and executive reporting.
Demonstrated ability to review high-visibility written and analytical products for accuracy, completeness, evidentiary support, and defensibility.
Project Management Professional (PMP) certification preferred; experience with Power BI, Tableau, Excel, SharePoint, or Microsoft Power Platform is desirable.
U.S. citizenship and ability to obtain and maintain DHS suitability, a CBP Background Investigation, and Entry on Duty approval.
