Job Summary
This position is located at the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC), American Job Centers (AJCs). The OUC Program Manager for the AJCs provides strategic leadership, operational oversight, and program management for the OUC component of the District's American Job Center, ensuring the seamless delivery of the District's Unemployment Compensation Services alongside federal workforce initiatives funded by the Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, and related federal statutes. This dual focused role's primary charge is to integrate unemployment compensation systems with federal reemployment programs to minimize the duration of UI claims and accelerate the return-to-work timeline.
The incumbent is responsible for overseeing OUC AJC operations, supervising UI AJC leadership and ensuring programmatic compliance with the District's Unemployment Compensation Act, the Workforce Innovation and Opportunity Act (WIOA) of 2014, the Rehabilitation Act of 1973, U.S. Department of Labor requirements, and all applicable federal and District laws, regulations, policies and program standards.
Duties and Responsibilities
Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.
Establishes and manages long-and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; identifies, develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service.
Qualifications and Education
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Degree from a four-year college or university and at least five years of supervisory experience preferred.
Licensures, Certifications, and other requirements
None
Work Conditions/Environment
The work is performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies
Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment: Management Supervisory Service (MSS), At-will. Positions in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Pay Plan, Series and Grade: MS-0301-14
Salary: $114,441- $160,216; Based on qualifications and funding
Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit.
Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Preference: Applicants claiming Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
