Job Summary
The Office of the State Superintendent of Education (OSSE), Division of Operations, is seeking a Program Manager. The Operations division provides and facilitates a wide array of services for both agency employees and external customers. This includes formulation and implementation of agency-wide budget and finance activities, grants management and compliance, oversight of the District's enrollment and residency practices (including the District's school lottery), building and facility management, dispute resolution and special education hearings, Medicaid, and more. For context, the agency has an annual budget of ~$2.5 billion, oversees $350+ million in annual grant funding, and procures over ~$70 million of goods and services. The Operations division oversees and manages nearly all those resources. This position reports directly to the Chief Operating Officer (COO).
The Program Manager (Senior Advisor) will support the COO in leading the entire Operations division, including its eight programmatic teams, by providing strategic guidance and programmatic support to the COO. The Senior Advisor will also research, plan, facilitate, and monitor outcomes of short- and long-term projects through coordination and consultation with key internal stakeholders, and unstick issues as needed to ensure the work moves forward. Key functions for this role include: Project Management - Create, coordinate, and conduct different phases of project creation and implementation, establishing project plans, engaging in appropriate follow-up, and crafting deliverables; Division Strategy & Execution - Supporting the COO by being a key policy, budget, and operations thought partner to optimize each team's impact, which includes preparing briefs and talking points and strategizing about short- and long-term planning to meet strategic goals; Executing ad-hoc projects and address critical requests that necessitate 24/7 response times outside of regular business hours to support critical, urgent, or risk/emergency related incidents. and Data-Informed Decision Making . The ideal candidate will be a self-starter with a relentless commitment to delivering high-quality results and getting the core details of the work correct. S/he will also have an unwavering commitment to top-notch customer service and be driven by a sense of humility and service to the students, parents, schools, and community we serve.
Duties and Responsibilities
Major duties include, but are not limited to: Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major program priorities. Develops plans and strategies to monitor and evaluate program efficiency and effectiveness based on established goals, outcomes, and benchmarks. Sets performance measures for program area. Analyzes program data and performance measures in relation to agency, local/state and national objectives for the program area. Tracks industry trends, local and regional program area issues and District policy to ensure integration of program initiatives.
Qualifications and Education
Specialized Experience : Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Substantive experience in education policy, budgeting, and grantmaking is highly desired.
Advanced degree in education, business, policy or related fields is preferred.
Must have outstanding verbal and written communication skills; excellent problem-solving, planning, and strategic thinking skills; and exceptional attention to detail with ability to prioritize under tight deadlines.
Licenses and Certifications
None.
Working Conditions/Environment
Work is normally performed in an office environment.
Other Significant Factors
Tour of Duty: Monday - Friday; Varies
Duration of Appointment: This is a Management Supervisory Service (MSS), At-Will Appointment. All positions and appointments in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Promotion Potential: No known promotional potential
Plan, Series, Grade: MS-340-14
Collective Bargaining Unit (Non-Union): This position is not covered under a collecting bargaining agreement.
Position Designation: In accordance with Chapter 4 of the D.C. personnel regulations, Suitability, this position has been deemed Security-Sensitive. Accordingly, the incumbent will be subject to pre-employment checks (criminal background checks, consumer credit check, traffic record checks, and drug screenings, if applicable) as a condition of employment, and will be subject to periodic criminal background checks for the duration of your tenure.
Residency Preference: Applicants claiming Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
