Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
3 years of professional experience in human services or social work, with a focus on low-income families.
2 years of direct experience supervising case management services for homeless individuals or those with extremely low incomes.
Valid California Driver's License and proof of insurance, along with a clean DMV record.
Experience in collaborative service coordination.
Responsibilities
Provide direct supervision to program staff and interns.
Deliver regular feedback and training opportunities for professional growth.
Ensure program staff meet grant goals and objectives.
Coordinate training, schedules, and assignments for program administration.
Support staff in crisis situations and develop housing stability interventions.
Build relationships with property management and advocate for participants.
Monitor program contracts to maximize funding and meet deliverables.
Benefits
Onsite position with potential for hybrid or remote work.
19 days of paid time off (PTO) per year, increasing with tenure.
12 paid holidays annually.
100% medical, dental, and vision coverage options for employees.
Employer-subsidized dependent health care options.
Access to legal and financial services through the Employee Assistance Program (EAP).
Mental health services provided by Teledoc.
403(b) retirement plan with employer match and contributions.
Full Job Description
About The Role:
The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.
How You Make An Impact:
Provide direct supervision to all Program staff and interns.
Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
Ensure that all program staff under your leadership are meeting the goals as set forth in their program's respective grants.
Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
Work with staff to ensure timely and accurate data entry is occurring.
Work with Data Specialists on reporting to funders and stakeholders on program activities.
Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
Assist in developing policy and procedures and other aspects of programs.
Facilitate case conferencing and administrative meetings.
Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
Other duties as assigned.
How You Meet Qualifications:
Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families and providing service coordination.
2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
Use of personal vehicle and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required.
Our Benefits and Perks:
Competitive pay: $75,000 - $92,000 annually
Work arrangement: Onsite position; may be eligible for hybrid or remote work, subject to supervisor approval and factors including job responsibilities, remote location, and employee suitability.
PTO:19 days per year, increasing with tenure
Holidays: 12 paid holidays per year
Health & Wellness:
100% medical, dental and vision coverage options for employees
Employer subsidized options for dependent health care."
Legal and financial services and more through our Employee Assistance Program (EAP)
Mental health care service provided by Teledoc
Flexible Spending Account (FSA)
Commuter
Health care
Dependent care
Retirement Plan: 403(b) w/ employer match & contribution programs
